TikTok Casino - Spillerens udbetaling er blevet forsinket.

Hello good,

On September 29, I made three withdrawals of 1,000 - 1,000 - 61.28 USD, in that order. 4-5 days later, I received the refund of 61.28 USD, which was the last one. I've been waiting for three weeks, and they just tell me to wait. I've chatted with them about when my funds will be refunded, but they don't tell me anything. They just tell me to come back tomorrow to ask, as payments are being processed today. They've been pestering me about tomorrow for two weeks, and I still haven't received any answers.

Buenas,

El dia 29/09 realice 3 retiros de 1000 - 1000 - 61,28 usdt, en ese orden, a los 4-5 dias recibi el reintegro de los 61,28 usdt, habiendo sido el ultimo en realizarse. Llevo 3 semanas esperando y solo me dicen que espere, le he hablado por chat que cuando se reintegraran mis fondos y no me dicen nada, solo me dicen que vuelva mañana a preguntarles que se estan procesando pagos en el dia. Y me llevan mareando con lo de mañana dos semanas y sigo sin tener ninguna respuesta

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you use the same payment method to withdraw your winnings?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina, I used the same deposit method for the deposit as for the withdrawals, both were through USDT cryptocurrencies. I went through the verification process when I opened the account and they validated me and everything was perfect. Also, as I said, the third withdrawal I made arrived which was 61 USDT, but of course the first two of 1000 USDT each are pending, which is why it bothers me a lot. I haven't used or had any bonuses. And I've been waiting for my withdrawals since 09/29 and it's been a month now, and via chat they only tell me to come back tomorrow to ask, and no one gives me any more answers.

Buenas Kristina, utilice el mismo metodo de depostio para el ingreso que para las retiradas ambas fuero a traves de cryptomonedas usdt, el proceso de verificación le pase cuando abri la cuenta y me validaron y estaba todo perfecto, ademas como te digo el tercer retiro que hice me ha llegado que fue de 61 usdt pero claro los dos primeros de 1000 usdt cada uno me les tienen pendientes, por eso me chirria bastante. No he usado ni tenido ningun bono. Y llevo esperando mis retiros desde el 29/09 y ya vamos para un mes y por chat solo me dicen que vuelva mañana a preguntar y nadie me da mas respuestas

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I haven't had any relevant conversations with the casino. The only thing when I registered was that they asked me for information and to verify myself, and then I played normally. The only contact I have with them now is via chat. They tell me that everything is in order regarding the withdrawal, but that due to high demand it's taking a while. I should come back tomorrow to ask. When I come back the next day to ask, they tell me the same thing again, and we've been waiting a month for tomorrow.

No he tenido conversaciones relevantes con el casino, lo único cuando me registre me pidieron información y que me verificara y luego he jugado normal. El único contacto que tengo con ellos ahora es por chat que me dicen que está todo en orden respecto al retiro, pero que debido a la alta demanda que se está demorando y que vuelva mañana a preguntar y cuando vuelvo al dia siguiente a preguntar me vuelven a decir lo mismo que mañana y llevamos ya 1 mes con el mañana

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Samuel (samuel.s@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Casape95,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from TikTok Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear TikTok Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hi Samuel, yesterday I received one of my pending withdrawals of $1000 after 32 days, but I'm still waiting for the other $1000 withdrawal. I hope I don't have to wait another month to receive it. I'll keep you updated.

Buenas Samuel ayer cobré después de 32 días uno de los retiros pendientes de 1000$ pero aún así me falta el otro retiro pendiente de 1000$ espero no tener que esperar otro mes para cobrarlo. Cualquier novedad te mantengo al tanto

Hello there,

Thank you for the update. I’m glad to hear that one of your withdrawals has finally been processed. Regarding the remaining $1000, we will continue to monitor the situation and wait for further information from the casino representative.

Please keep me informed if anything changes on your side. Thank you for your patience.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Nothing has happened, time has passed and they haven't responded. The withdrawal request of $1000 USD has been pending since September 29, 2025, and when I talk to them via chat they just say I have to wait, and it's been almost 2 months already.

Nada ha pasado el tiempo y no han respondido sigue pendiente desde el día 29/09/2025 la solicitud de retirada de 1000 USD, y cuando les hablo por chat solo dicen que tengo que esperar y llevo ya camino de 2 meses

Dear Casape95,

Thank you for the update. I’m sorry to hear that nothing has progressed on your withdrawal request and that the casino has not responded, even after nearly two months of waiting. Unfortunately, without cooperation from their side, there is very little more we can achieve at this stage.

Because of this, I will mark the complaint as unresolved in our system. I understand this is not a satisfactory outcome, but please note that unresolved complaints negatively affect the casino’s rating, which can sometimes encourage them to change their approach. If the casino decides to respond at any point, we will reopen the complaint immediately and notify you by email.

In the meantime, I strongly recommend submitting a formal complaint to the Curaçao Gaming Control Board (GCB), as your casino operates under their licence. The GCB has more tools and authority to assist players in such situations. If you receive a response from the GCB, please let me know at samuel.s@casino.guru. I’ll be happy to assist further.

I am sorry I couldn’t be of more help on this occasion.

Best regards,

Samuel

Casino Guru