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Hello, I requested a withdrawal from this casino on June 8th and I'm still waiting. It's been almost a month and I haven't seen any money. They haven't asked me for KYC verification, they just keep saying that it will be paid as soon as possible.

Hola, solicité retiro en este casino el 8 de junio y aún sigo esperando, ha pasado casi un mes y no he visto nada de dinero, no me han solicitado kyc, solo se limitan a decir que se pagará lo antes posible

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Dear pedri2352,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay and a screenshot of your pending payout request? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas