The player from Germany has requested multiple times for his account to be blocked due to gambling addiction, yet he continues to deposit funds of 872 euros despite informing the casino. The casino has not acted on his requests, instead responding with bonus offers, and there has been no successful withdrawal. After intervention by the complaints team, the casino confirmed account closure, but refused to respond to questions regarding potential refund situation. The complaint has been closed as unresolved, since the casino has stopped responding, and the player has been advised to use responsible gambling tools to stay safe.
Spilleren fra Tyskland har flere gange anmodet om at få sin konto blokeret på grund af ludomani, men han fortsætter med at indbetale 872 euro, selvom han har informeret casinoet. Casinoet har ikke reageret på hans anmodninger, men har i stedet svaret med bonustilbud, og der har ikke været nogen vellykket udbetaling.