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Hi, how do I enter the documents to verify the account? Well I enter that section but when I click it doesn't give me the option to choose the file to download or something like that.

Olá, como faço para inserir os documentos para verificar a conta? Pois eu entro nessa secção mas quando clico ele não me dá opção de escolher o ficheiro a descarregar ou algo parecido.

Dear Susana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. My knowledge regarding KYC in a specific casino is very limited. However, I registered, and I found out that you can upload your documents via your account. Just open your profile section, click on KYC Verification and then just chose which document you want to upload:

In case this option doesn’t work for you, my best recommendation would be to contact the casino directly and ask for help, as they have more insight on how their KYC procedure works.

Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Kristina

Dear Susana

We are kindly asking to complete KYC check. The appropriate e-mail request has been sent at 29.07.2021 13:47:28 (UTC). We also sent one more e-mail just now. Please kindly check

And congratulations on your win!

Best regards

Thank you very much, Vulkan Vegas Casino for helping us with this case.

Dear Susana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.