Vegadream Casino - Spilleren oplever forsinkelser med flere udbetalingsanmodninger.

Good day,

On 07/27/2026 - 8:24 AM I requested a withdrawal of €800 to my credit card.

5 days later...

On 01/08/2026 - 00:26 AM I received an email stating that the payout request had been approved.

When I checked in the morning, the money was back in my player account.

Support told me there was a "technical error", however that may have occurred.

So on 08/01/2026 - 10:17 AM I requested another payout.

6 days later...

On 08/07/2026 at 11:03 AM I received an email stating that the payout to my credit card had failed and would not work, even though it had worked previously and otherwise.

It always works successfully.

Now the payment team has told me I should provide my bank account details for the payout.

On 08/07/2026 - 11:13 AM I requested my payout to my bank account and the payout has still not been processed.

Now it's been 5 days again...

In summary, I have now been waiting for my money for 16 (!) days!

It should also be mentioned that I had previously transferred €150 to my bank account for my first withdrawal. After four days, the casino cancelled the withdrawal, again due to a "technical error".

I was able to increase the €150 to €250 and then transferred the money to my credit card, and it arrived after four days. That worked, and otherwise, withdrawals/transactions to this credit card always work.

To reach support via live chat, you always have to wait at least 30-60 minutes.

The casino was recommended to me by the affiliate "Maximalbett" and fast payouts were promised.

Unfortunately, I don't notice any of that; it feels more like I'm being strung along.

I would be very grateful for your support!

VG

Guten Tag,

am 07/27/2026 - 8:24 AM habe ich eine Auszahlung von 800€ auf meine Kreditkarte beantragt.

5 Tage später...

am 01/08/2026 - 00:26 AM habe ich eine Mail erhalten, dass die Auszahlungsanfrage genehmigt worden ist.

Als ich dann morgens prüfte, war das Geld zurück auf meinem Spielerkonto.

Der Support sagte mir, dass ein "technischer Fehler" vorliegt, wie auch immer das Zustande gekommen sein soll.

Am 08/01/2026 - 10:17 AM beantragte ich also erneut eine Auszahlung.

6 Tage später...

Am 08/07/2026 - 11:03 AM bekam ich eine Mail, dass die Auszahlung auf meine Kreditkarte fehlgeschlagen sei und nicht funktionieren würde, obwohl es zuvor funktioniert hat und auch sonst

immer erfolgreich klappt.

Nun wurde mir vom Payment Team gesagt, ich solle für die Auszahlung mein Bankkonto angeben.

Am 08/07/2026 - 11:13 AM habe ich dann meine Auszahlung auf mein Bankkonto beantragt und die Auszahlung wurde immer noch nicht bearbeitet.

Nun sind es wieder 5 tage...

Summa Summarum warte ich nun seit 16 (!) Tagen auf mein Geld!

Dazu muss noch gesagt werden, dass ich vorher bei meiner ersten Auszahlung 150€ auf mein Bankkonto überwiesen hatte. Nach 4 Tagen ist die Auszahlung vom Casino storniert worden ist, auch wieder wegen eines "technischen Fehlers".

Ich habe die 150€ dann auf 250€ vermehren können und das Geld dann auf meine Kreditkarte überwiesen und nach 4 Tagen war es dann da. Da hat es geklappt und sonst funktionieren Auszahlungen / Transaktionen auf diese Kreditkarte immer.

Um den Support via Livechat zu erreichen, muss man übrigens auch immer mindestens 30-60 Minuten warten.

Das Casino wurde mir durch den Affiliate "Maximaleinsatz" empfohlen und es wurden schnelle Auszahlungen versprochen.

Davon merke ich leider nichts, es fühlt sich eher an hingehalten zu werden.

Für Eure Unterstützung wäre ich wirklich sehr dankbar!

VG

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Crownzen,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward me the communications between you and the casino customer support regarding the problems with your withdrawal requests to veronika.f@casino.guru? This will help us document your case more thoroughly.

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Veronika

Dear Crownzen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru