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Good morning! I'm expecting 1500 from withdrawals. The first 500 were processed on 18/12, and the money still hasn't been credited... Customer service gives the same responses every day. How much time is needed for the funds to appear in my account?

Καλημέρα!!!περιμένω 1500 από της αναλήψεις, τα πρώτα 500 έγιναν 18/12 και τα λεφτά ακόμα δεν μπήκαν...στην εξυπηρέτηση πελατών κάθε μέρα απαντάνε τα ίδια...πόσος χρόνος χρειάζεται για να δω τα λεφτά στο λογαριασμό μου?

Dear nataha7077,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been what is causing the delay in receiving the payout?
• When did you request withdrawals from the casino? Are any still pending on your account?
• Could you please share screenshots of your withdrawal requests and your attempts to communicate with casino support to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I sent them to you by email.

Σας τα έστειλα στο email

Thanks for your email.

Were any of the withdrawals successful? Has the money reached your bank account since your last post?

Good evening!!! Nothing has changed, I'm waiting for 1500 and I need to withdraw 1000, but it won't let me because 3 out of 500 are pending

Καλησπέρα!!!δεν άλλαξε τίποτα, περιμένω 1500 και 1000 πρέπει να κάνω ανάληψη, αλλά δεν με αφήνει γιατί είναι 3 από 500 σε εκκρεμότητα

I keep getting the same answers.

συνέχεια λαμβάνω τις ίδιες απαντήσεις

Good evening, the money has arrived, thank you.

Καλησπέρα τα λεφτά μπήκαν, ευχαριστώ

Dear nataha7077,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru