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Hello, I'm contacting you because Vegasino-9884.com/It is giving me a hard time cashing out my winnings. I've made other withdrawals, and each time they take longer than expected to credit my winnings. I made the withdrawal on March 8th, and it's still being processed 16 days later. I'm asking if you can kindly help me. Thank you.

Salve vi contatto perché Vegasino-9884.com/It mi sta facendo penare per incassare la mia vincita. Premetto che ho effettuato altri prelievi ed ogni volta si prendono più del tempo dovuto per accreditare le vincite. Ho effettuato il prelievo l'8 Marzo e a tutt'oggi dopo 16 giorni ancora in elaborazione. Vi chiedo cortesemente se potete aiutarmi . Grazie

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Dear Fast2pablo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila