Verde Casino - Spilleren oplever tilbagetrækningsforsinkelse på grund af tekniske problemer.

I've been attempting to withdraw 43000 kr. for 14 days. Even though the installment amounts are listed as 'In process', they get rejected all the time. I've written to them multiple times and they simply inform me that there are technical issues and that I just have to wait. This has happened twice now.

Har forsøgt at hæve 43000 kr. i 14 dage. Selvom delbeløb står som In proces bliver de hele tide rejected. Har skrevet til dem flere gange og de oplyser blot at der er tekniske problemer og at jeg blot skal vente. Det er sket 2 gange nu.

Hello alru1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear alru1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.