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I have been withdrawing 450 euros for 1 month and they keep canceling it for technical reasons,

εχω 1 μήνα που κάνω ανάληψη 450 ευρω και συνέχεια μου το ακυρώνουν για τεχνικούς λόγους,

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Dear Aphrodite,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

It's been a long time since my withdrawals were made normally, I've never had any problems, this is the first time it's happened and I don't understand why an amount of 400 would be like this.

εχω πολύ καιρό που οι αναλήψεις μου γινόταν κανονικά δεν είχα ποτέ κανένα πρόβλημα είναι η πρώτη φορά που συμβαίνει και δεν καταλαβαίνω το λόγο για ένα ποσό τον 400 να γίνετε αυτο

While it passes all the checks, when the money is supposed to be transferred to the account, it is not transferred, they tell me why there were technical reasons.

ενώ περνάει όλους τους ελέγχους όταν είναι να μεταφερθούν τα χρηματα στο λογαριασμό δεν μεταφέρονται μου λε γιατί υπήρχαν τεχνικοί λογοι

Dear Aphrodite

Sorry you faced issues with the withdrawal.

As you can see, the casino approves the request in a timely manner, unfortunately we cannot influence the external PSP.

According to our records, you should have received the winnings by now.

Kind regards

you don't do the credit

εσείς δεν κάνετε την πιστωση

My banking transactions are normal from everywhere I can receive, I have no problem with my bank, the problem is with you.

Οι τραπεζικές μου συναλλαγές είναι κανονικές από παντού μπορω να λάβω δεν εχω προβλημα με την τράπεζα μου το πρόβλημα είναι από εσας

Dear Aphrodite

Can you please confirm you received the withdrawal in the amount 400.00 EUR?

Regards

I haven't received anything yet, no deposit has been made.

δεν εχω λάβει τίποτα ακόμη δεν έχει γινει καταθεση

Could you send me the deposit receipt so I can ask the bank?

θα μπορούσατε να μου στείλετε την απόδειξη κατάθεσης να ρωτήσω στην τραπεζα

I'm still waiting for the deposit, the funds haven't been deposited.

Ακομη περιμένω την κατάθεση δεν έχουν κατατεθεί τα χρημστα

Dear Aphrodite,

Thank you for your response.

Could you please forward a bank statement showing that the withdrawal funds have not been received in your account?

Additionally, could you confirm whether the withdrawal is currently displayed as "processed" or "pending" in your casino account?

You can reach me via email at attila.g@casino.guru.

I look forward to your reply.

Best regards,

Attila

Nothing has been credited to my account yet, a month now, the same thing over and over again.

δεν έχει πιστωθεί τίποτα ακόμη στο λογαριασμό μου ενα μήνα τώρα τα ίδια και τα ίδια

Dear Aphrodite

Can you please provide a disputed transaction ID?

Kind regards

Dear Aphrodite

According to our records, the transactions were successfully completed on 29.05.2026

If you have not received the payment onto your bank account, please kindly report this to support, provide all the requested data, and they will proceed with investigation with the external PSP.

Kind regards

They canceled it again, I made a withdrawal again and the money was not credited 20 times, this process for 400 euros

ξανα το ακύρωσαν πάλι το έκανα ανάληψη και τα χρηματα δεν πιστωνονται 20 φορές αυτή η διαδικασία για 400 ευρω

was not completed successfully because they were returned back

δεν ολοκληρώθηκε με επιτυχία γιατί επιστραφηκαν πισω

It's all become tiring, the other casinos pay normally, only these ones have technical problems

εχει καταντήσει κουραστικό όλα,τα άλλα καζίνο πληρώνουν κανονικά μόνο αυτοί έχουν τεχνικά προβληματα

I have to wait 72 hours for it to be credited and months have passed.

Να περιμένω 72 ωρες να πιστωθουν και έχουν περάσει μηνες

Dear Aphrodite, thank you for the updates. Unfortunately, as of now, I have not received the bank statement requested in my previous message. Could you please check again?

Thank you for your cooperation.

From 5/06 until today it has not been paid.

Aπο της 5/06 μέχρι σήμερα δεν έχει πληρωθει

Greetings,

According to the log, the withdrawal transactions were indeed unsuccessful and we returned onto your gaming balance on 04.06.2026 14:36:49 (UTC)

Kind regards

It's been two months and the problem will never be solved.

έχει δύο μήνες που γίνεται ποτέ θα λυθεί το προβλημα

Dear Aphrodite

As previously stated, the money was returned to your balance at 04.06.2026 14:36:49 (UTC)

Regards

Dear Aphrodite,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Aphrodite,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Verde Casino and I hope that together we will come to a successful resolution of your issue.

Additionally, I would like to ask you to reply only to specific questions or share necessary information.

Writing messages without added value makes the thread less clear and actually makes my work more difficult.

Now I would like to invite a Verde Casino representative to join this conversation and participate in resolving this complaint.

Dear Verde Casino,

Could you please provide any and all relevant information regarding this case?

In particular, do you have any insights into why the player's withdrawal was returned and whether the player can submit a new withdrawal request?

Thank you in advance for providing the information.

Hello Igor

Pleasure meeting you

We can confirm, after the withdrawal rollback, playe continued making bets, starting from 08.06.2026 22:39:36 (UTC)

Kind regards

Dear Aphrodite,

Could you please check and clarify whether you are able to request a new withdrawal?

Additionally, the casino mentioned that you started placing bets after 08.06.2026.

Therefore, could you please also update us on your current balance and the amount you would like to withdraw?

Dear Aphrodite,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Igor
Casino.Guru