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Good morning, my 1200 withdrawal has been pending since February 18th. I've already verified the account twice, 3 days ago an individual in customer support asked me to cancel the 1200 withdrawal to make 12x withdrawals of 100, I've done it and it gives an error, I've done it again and nothing.

They always tell me to wait

Bom dia, tenho o meu levantamento de 1200 pendente desde o dia 18/02. Já fiz a verificação da conta 2x, há 3 dias um individuo no apoio ao cliente solicitou que eu cancelasse o levantamento de 1200 para fazer 12x levantamentos de 100, já o fiz e dá erro, já fiz de novo e nada.

Dizem sempre para aguardar

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which payment method have you selected for your withdrawal requests?
• Could you please send me a screenshot of your transaction history showing the pending withdrawal requests?
• Have you made any successful withdrawals from this casino before?
• Have you received any other suggestions from customer support regarding your withdrawals, apart from dividing the sum into smaller payments?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika