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I deposited 40 euros a week ago with my visa debit card the payment was taken twice, 40 seconds apart, I contacted account department I got ignored no reply even sent authorisation codes for both transactions plus a screenshot of transactions I then contacted my personal manager name of rene, she was very helpful when I first joined but she's also ignored me even though I also sent her the same proof as account department, I've contacted my bank hopefully get my money back

Dear Tinacurt50,

Thank you very much for submitting your complaint and forwarding the screenshot. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise if the funds have been deducted from your bank account and credited to your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you but I've received payment from my bank, wg casino have ignored me

Additional comments from the player:

"Thank you but it's now been resolved"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Tinacurt50, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru