Wyns Casino - Spillerens konto forbliver ublokeret trods anmodning om lukning.

I have repeatedly requested that my account be permanently closed. It was closed a few months ago, but then I started receiving emails again and my account was reactivated. I'm being bombarded with emails and text messages.

I have requested a ban again. The casino did not comply with this request; instead, they promised me new bonuses. After claiming these, I requested a ban once more. This request has now been ignored for several days.

Can CasinoGuru take action here and request that Wyns block my account, stop sending me emails and SMS messages, and keep it blocked for life?

A warning to all players: stay away from this site, payouts take forever and player protection is not taken seriously here at all.

Habe bereits mehrfach darum gebeten, mein Konto lebenslang zu schließen. Vor einigen Monaten wurde es geschlossen, danach erhielt ich wieder Mails und mein Konto wurde wieder entsperrt. Man wird mit Mails und SMS bombardiert.

Ich habe nun erneut um Sperre gebeten. Dieser Aufforderung kam das Casino nicht nach, vielmehr wurden mir neue Boni versprochen. Nach Anspruchnahme dieser, bat ich erneut um Sperre. Diese Bitte wird nun seit mehreren Tagen ignoriert.

Kann casinoguru hier tätig werden und wyns auffordern, mein Konto zu sperren, mir keine mails und SMS mehr zu schicken und dieses lebenslang gesperrt zu lassen?

Eine Warnung an alle Spieler, haltet euch fern von dieser Seite, Auszahlungen dauern ewig und Spielerschutz wird hier gar nicht ernst genommen.

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Mtpp11;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas

Wyns closed the account after the complaint was filed.

Once again for all players:

Stay away from Wyns. I've played on several casino sites, but Wyns is the most disreputable. Withdrawal requests take forever, there are dubious calls from supposed VIP managers, tons of spam emails, and they don't take player protection seriously. Stay away.

Wyns hat das Konto nach Einreichen der Beschwerde geschlossen.

nochmals für alle Spieler:

haltet euch fern von wyns. Habe schon auf mehreren Casinoseiten gespielt, wyns ist jedoch die unseriöseste Seite, ewig lange Auszahlungsanträge, dubiose Anrufe von VIP-Managern, massig Spammails und Spielerschutz wird dort nicht ernst genommen. Finger weg

Thanks for the update.

• Have the newsletters and ads ceased being sent to you since your last post?
• May we consider the issue as resolved?

Looking forward to your reply.

Dear Mtpp11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Mtpp11. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message: (translated)

Wyns contacted me again after my account was suspended and tried to lure me back with a cash bonus. Although I explicitly requested that my account be permanently blocked and that I no longer wish to receive any emails, this request was ignored.

How can you give this casino such a high rating if player protection isn't taken seriously?

Thanks for the update

Have you unsubscribed from the casino's marketing communication?

Could you please forward a recent sample of the casino's ads and offers to me?

Forward it to my email at tomas@casino.guru

Dear Mtpp11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.