3 gange er min udbetalingsanmodning blevet annulleret af dem. Det samme sker hver gang. Kundeservice er en joke, de giver dig bare løb rundt. Tager gerne dine penge, men betaler ikke ud.
Opdatering - De har nu annulleret min anmodning om tilbagetrækning 10 gange. Jeg anmoder om en tilbagetrækning, og en time senere bliver min anmodning annulleret. Prøvede live chat, de har ingen idé, og nogle af dem slettede endda sig selv fra chatten, da de fik at vide, hvad problemet var (jeg har skærmbilleder) Jeg fulgte deres klageprocedure (findes i vilkårene og betingelserne) til punkt og prikke. Sendte e-mailen og understøttende dokumentation for alle annullerede anmodninger om tilbagetrækning og e-mails til support, økonomi og klageafdelingen. Intet.. intet svar. Helt ignoreret. ABSOLUT FIDEL.
3 times my withdrawal request has been cancelled by them. The same thing happens every time. Customer service is a joke, they just give you the run around. Happy to take your money but won’t pay out.
Update- They have now cancelled my withdrawal request 10 times. I request a withdrawal and an hr later my request is cancelled. Tried live chat, they’ve got no idea and some of them even deleted themselves from the chat when told what the problem was (I have screenshots)I followed their complaints procedure (found in the terms and conditions) to the letter. Sent the email and supporting documentation of all the cancelled withdrawal requests and emails to support, finance and the complaints department. Nothing.. no reply. Totally ignored. ABSOLUTE SCAM.