Jeg kunne ikke hæve pengene, fordi de bad om et formelt papir fra et tidligere kort, jeg brugte b4, som var udløbet.
Banken udsteder ikke den slags papirer til udløbne kort. Casino afviste at fortsætte BETALINGEN på trods af, at indbetalingen blev foretaget fra et andet gyldigt kort, og resten af papirerne blev bekræftet (id, konto, kort, bolig osv.).
Tabte 600 €.
I couldn't withdraw the money cause they asked a formal paper of bank from a previous card I used b4 that had expired.
Bank doesn't issues that kind of paper for expired cards. Casino declined to proceed the PAYMENT dispite the fact that the deposit was made from another valid card and the rest papers were verified (id, account, card, residensce etc).
Lost 600€.
Kære orestios1,
Ifølge reglerne for vores casino skal hver betalingsmetode, hvorfra indbetalingen foretages, verificeres. I tilfælde af spørgsmål, bedes du kontakte økonomiafdelingen, før du indbetaler din konto for at løse alle diskutable problemer.
Venligst, hvis du har spørgsmål eller problemer, bedes du kontakte Live Chat 24/7 eller e-mail support@winstoria.com
Vi er altid glade for at hjælpe dig.
Dear orestios1,
According to the rules of our casino, each payment method from which the deposit is made must be verified. In case of any questions, please contact the finance department before depositing your account to resolve all disputable issues.
Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@winstoria.com
We are always happy to help you.