2 år sidenOriginalOversættelse
OPMÆRKSOMHED! Hvis du vinder en større sum, vil verifikation blive umuliggjort. Jeg vandt 2k og ville trække mig. Jeg skulle selvfølgelig verificere mig selv, hvilket er helt fint. En verifikation er ikke mulig med Betsofa på forhånd, da der ikke er noget menupunkt til dette (jeg burde have været mistænksom). Jeg skal sende mit pas, bevis på adresse og kreditkort. Det gjorde jeg. Men jeg var ikke verificeret. Jeg skulle derefter sende et skærmbillede af min Mifinity-pung. Det gjorde jeg også, men jeg blev ikke bekræftet. Jeg skulle så sende et billede af mig selv med mit ID ved siden af mit ansigt. Det gjorde jeg også, men jeg var stadig ikke verificeret. Nu skal jeg sende endnu et billede af mit ansigt med min fødselsattest!! Min identitet er nu blevet bekræftet flere gange af mig med dokumenterne, men jeg er ikke verificeret. Ud over de positive anmeldelser (mærkeligt, at du så ofte kan læse om nem verifikation og hurtige udbetalinger), fandt jeg også lignende udtalelser. Hvis du vinder højt, vil der blive anmodet om flere og flere dokumenter. En verifikation er derfor umulig!! Beklager, men jeg indsatte rigtige penge og vandt ærligt, og de er ikke udbetalt! Jeg vil nu dele denne oplevelse overalt, så ingen andre falder i denne fælde!
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Automatisk oversættelse:
BetSofa Casino
2 år siden
Thank you for your feedback!
We regret that you have had such a negative experience with Betsofa and we can understand how frustrating it can be to go through the verification process.
We can understand why the verification process would seem excessive. Let us assure you that we take our customers' security seriously and that all verification procedures are in place to ensure that only legitimate players can access their winnings.
Unfortunately, in some cases, we may request additional documentation after the initial verification process is completed. We understand that this may be frustrating for you, but it is important that we verify all players in order to protect both sides.
We would also like to encourage you to continue to follow the verification procedures and to provide the additional documentation that is requested, as the withdrawal will be completed after your account is verified.
Thank you for bringing this to our attention and we hope that you will have a better experience with BetSofa in the future.
Best regards,
BetSofa team
We regret that you have had such a negative experience with Betsofa and we can understand how frustrating it can be to go through the verification process.
We can understand why the verification process would seem excessive. Let us assure you that we take our customers' security seriously and that all verification procedures are in place to ensure that only legitimate players can access their winnings.
Unfortunately, in some cases, we may request additional documentation after the initial verification process is completed. We understand that this may be frustrating for you, but it is important that we verify all players in order to protect both sides.
We would also like to encourage you to continue to follow the verification procedures and to provide the additional documentation that is requested, as the withdrawal will be completed after your account is verified.
Thank you for bringing this to our attention and we hope that you will have a better experience with BetSofa in the future.
Best regards,
BetSofa team
