Det problem, jeg har med Winnerama Casino, er, at de havde vist sig at være bedrageriske, vildledende, svigagtige og ikke skamme sig over deres dårlige opførsel og fejlbehandling.
Jeg havde foretaget en indbetaling på R350 som en tilmeldingsbonus.
Jeg modtog en e-mail-bekræftelse på, at omsætningskravene er opfyldt.
Jeg indsendte KYC-dokumenter og modtog e-mail-bekræftelse på, at dette fuldt ud havde bekræftet min konto.
Jeg indsendte en hævning på 18.000 ZAR, og så gik alt ned ad bakke derfra.
De anmodede om bevis for depositum, som jeg havde leveret via kontoudtog.
De anmodede om ejerskab af finansielle konti, som jeg havde angivet til mit kreditkort (som jeg foretog indbetalingen med) samt bevis for min Neteller-konto og endelig bevis for min Luno (Bitcoin) konto.
De havde udtalt, at min konto var blevet udvalgt til tilfældige spilverifikationsprocesser, som var bestået.
Til sidst var jeg blevet rådet til at fortsætte med tilbagetrækningen endnu en gang.
Kun for at modtage en e-mail et par dage senere om, at de opsiger forholdet mellem os, og de kan gøre det uden varsel og ikke havde givet nogen grunde (selvom vilkårene og betingelserne ikke angiver, at de kan gøre det uden nogen grund .)
Jeg havde spurgt ind til begrundelsen, men fik ikke noget svar.
Det kan ikke være rigtigt eller retfærdigt, at de kunne opføre sig på den måde og få en vej med det. Jeg havde gjort mine gevinster retfærdige, fulgt alle anmodninger fra dem, og stadig vender de om og afslutter forholdet for at komme ud af at betale mig. Alt dette uden selv at returnere mit depositum, hvilket blot viser, hvor fuldstændig tyvende de er.
The problem I have with Winnerama Casino is that they had shown to be deceitful, misleading, fraudulent, and having no shame with their ill-conduct and malpractice.
I had made a deposit of R350 as a sign up bonus.
I received email confirmation that the wagering requirements have been met.
I submitted KYC documents and received email confirmation that this had fully verified my account.
I submitted a withdrawal of 18 000 ZAR and then everything went downhill from there.
They requested proof of the deposit which I had provided via bank statement.
They requested ownership of financial accounts which I had provided for my credit card (which I made the deposit with) as well as proof of my Neteller account, and finally proof of my Luno (Bitcoin) account.
They had stated that my account had been selected for random game verification processes which had passed.
At the end I had been advised to proceed with the withdrawal once more.
Only to receive an email a few days later stating that they are terminating the relationship between us and they can do so without notice, and had not provided any reasons (even though the terms and conditions do not state that they can do so without any reason.)
I had enquired into reasoning but did not receive any response.
It cannot be correct or just that they could conduct themselves in such a way and get a way with it. I had made my winnings fair and square, followed all requests from them and still they turn around and end the relationship to get out of paying me. All this without even returning my deposit which simply shows how completely thieving they are.