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Casino Guru
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2 år sidenOriginalOversættelse
Totally incorrect. Try my second withdrawal, got from them first that they need to additional verification, so i provided to them video! of myself, after that they state that they check me unfair gambling which can take up to 31 calendar days. I have placed at them about 10-15 single bets with 40-50 EUR, dont know what to check on this. Also, if you try to close your account, they dont do that, they say if you have pending withdrawal the account cannot deleted. They stated too, that if you delete your account they just simply keep you money so they wont pay you out which is totally illegal. I see in front of myself their answer: "T&C 8.20, company has the right to withhold the withdrawal until blablabla". We know it, see it, its just not fair to the players creating bullshit excuses to not pay out and always referring to unfair T&C. Dont play at them, fully unfair.
Læs mereLæs mindre
  • they were good last year
  • timestalling
  • money withholding
Sol Casino
2 år siden
Hello, Nanika! If there're any suspicions of fraudulent actions, we must send your withdrawal for additional check, it's okay and there's no need to worry, usually
it ends earlier than deadline. We can block your profile before ending of the additional check, jyst contact us by email [email protected] and our specialists willl help you and answer all your questions. Also, you needed to check our terms and conditions before registration or in the process to be aware which actions can and can't be done on our and your side.

Best regards,
Sol Casino!
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