Kasinoet har Rival-spil, som jeg elsker, men det er omtrent alt, der er at elske ved dette casino. De har urimelige og modstridende vilkår og betingelser, som selv deres egne kundeservicemedarbejdere ikke fuldt ud forstår. I betragtning af disse oplysninger, bemærk venligst, at det, du får at vide via live chat eller e-mail, sandsynligvis er ugyldigt, især hvis din bekymring drejer sig om at hæve penge. Deres bonusser har høje indsatser og lave maksimale udbetalingsgrænser. Selvom du spiller gennem indsatsen og accepterer det maksimale udbetalingsbeløb, vil du sandsynligvis ikke få din udbetalingsanmodning godkendt, selvom du har foretaget en indbetaling på forhånd. Jeg råder folk til at holde sig væk.
Jeg vandt $131 på en $5 promo-chip. Jeg gennemspillede $175 indsatsen og accepterede $100 maks. udbetalingsbetingelser. Jeg gik derefter til live chat for at se, om jeg kunne trække mig tilbage, og hvad jeg skulle gøre, hvis jeg kunne. Jeg fik at vide, at jeg kun behøver at indbetale én gang hver 30. dag for at foretage en udbetaling, uanset antallet af brugte kampagner. Sidebemærkning: Jeg har været tilmeldt dette casino i omkring 7 uger, og inklusive kampagnen brugt i mine gevinster og tidligere kampagner, har jeg indløst 3 eller 4, og dette var den første, jeg nogensinde har vundet nok til at foretage en udbetaling. Så live chat-repræsentanten fortalte mig at indbetale 25 dollars, indsende de nødvendige docents for at blive verificeret og derefter indtaste min udbetaling, og der skulle ikke være nogen problemer. Så jeg gjorde, hvad de anbefalede. Jeg sendte mine dokumenter og mine oplysninger blev bekræftet. Jeg indsatte $25+ i bitcoin uden en kampagne. Jeg indtastede min anmodning om tilbagetrækning. Fire dage senere får jeg en e-mail om, at din udbetalingsanmodning er ugyldig og er blevet annulleret, da mine gevinster kom fra den gratis $5-chip, før jeg lavede en indbetaling, hvilket h modsiger alt, hvad den tidligere person i livechatten fortalte mig. De gav mig et valg i e-mailen om enten at få mine gevinster sendt tilbage til min casinokonto og spille igennem den igen eller få refunderet mit indskud. Det var 3 timer siden, og de har ikke svaret tilbage i e-mail endnu, kan ikke få nogen til at svare mig om mine penge eller gevinsterne på chatten, og intet var blevet sendt til min bitcoin-pung eller min konto på kasinoet.
The casino has Rival games, which I love, but that is about all there is to love about this casino. They have unfair and contradictory terms and conditions that even their own customer service reps don't fully understand. Given this information, please note that what you are told via live chat or email is likely invalid especially if your concern revolves around withdrawing money. Their bonuses have high wagers and low max withdrawal limits. Even if you do play through the wager and accept the max withdrawal amount, you likely will not get your withdrawal request approved even if you did make a deposit beforehand. I advise people to stay away.
I won $131 on a $5 promo chip. I played through the $175 wager and accepted the $100 max cash out terms. I then went to live chat to see if I could withdraw and what I would need to do if I could. I was told I only need to deposit once every 30 days to make a withdrawal, regardless of the number of promos used. Side note: I have been signed up at this casino about 7 weeks and including the promo used in my winnings and previous promos, I have redeemed 3 or 4 and this was the first I've ever won enough to make a withdrawal. So the live chat rep told me to deposit 25 dollars, send in the required docents to get verified, and then enter my withdrawal and there shouldn't be any issues. So I did what they advised. I sent in my documents and my information was verified. I deposited $25+ in bitcoinwithout a promotion. I entered my withdrawal request. Four days later I get an email stating that y withdrawal request is invalid and has been canceled since my winnings came from the free $5 chip prior to me making a deposit, which h contradicts everything the previous person in the live chat told me. They gave me a choice in the email to either have my winnings sent back to my casino account and play through it again or get a refund on my deposit I made. That was 3 hours ago and they haven't replied back in email yet, can't get anyone to answer me about my money or the winnings on the chat, and nothing had been sent to my bitcoin wallet or my account at the casino.