8 måneder sidenOriginalOversættelse
Jeg registrerede mig og gjorde krav på 100FS WRx5-bonussen fra registreringen. Før jeg indbetalte for at omsætte gevinsterne, uploadede jeg mine dokumenter (selfie, ID).
Gennemgangen tog omkring 12 timer, og de afviste den.
For 2 dage siden prøvede jeg at kontakte supporten via chatten, men de svarede ikke.
Jeg skrev til support-e-mailen, og efter 2 dage har der ikke været noget svar.
Jeg kender ikke årsagen til, at mine dokumenter blev afvist. De forklarer det ikke, de sender ikke beskeder eller e-mails, og der er ingen direkte KYC-e-mail.
Jeg bruger de samme dokumenter i tusindvis af casinoer, og de er læselige, aktuelle, og jeg har aldrig haft problemer med KYC-verifikation.
I det mindste er jeg lettet over, at jeg ikke indbetalte noget! For der er ingen måde at kommunikere med casinoet på!
De udstråler nul selvtillid!
Gennemgangen tog omkring 12 timer, og de afviste den.
For 2 dage siden prøvede jeg at kontakte supporten via chatten, men de svarede ikke.
Jeg skrev til support-e-mailen, og efter 2 dage har der ikke været noget svar.
Jeg kender ikke årsagen til, at mine dokumenter blev afvist. De forklarer det ikke, de sender ikke beskeder eller e-mails, og der er ingen direkte KYC-e-mail.
Jeg bruger de samme dokumenter i tusindvis af casinoer, og de er læselige, aktuelle, og jeg har aldrig haft problemer med KYC-verifikation.
I det mindste er jeg lettet over, at jeg ikke indbetalte noget! For der er ingen måde at kommunikere med casinoet på!
De udstråler nul selvtillid!
- Attraktiv registreringskampagne.
- Nul kundeservice.
- Kyc afviste uden grund.
Automatisk oversættelse:
6
Roostake Casino
8 måneder siden
Hi,
Thank you for your review and for sharing your experience.
1. Regarding the KYC verification — your documents were initially rejected because only the front side of your ID was submitted. Our system is configured to automatically decline incomplete submissions, such as when the back side of the ID is missing. This is clearly outlined in our KYC requirements.
2. We also checked and can confirm that you did contact our support team via live chat. According to our logs, assistance was provided, and your account was successfully verified within 5 minutes after you reached out.
Additionally, the selfie you submitted with your ID was not clear enough. The document was slightly out of focus and not fully legible, which is essential for verification purposes. By law and internal policy, we are required to clearly see all document details and verify facial similarity without ambiguity. Any blurriness or unclear areas can result in an automatic rejection.
There was also some glare and reflection on the ID card due to its security holograms, which may interfere with automated verification systems. These systems can sometimes misread or fail to recognize the document as authentic if the security features obstruct critical information.
We fully understand how this can be frustrating, but our verification process is designed to ensure maximum security and compliance with international regulations. We appreciate your understanding and cooperation.
Best regards,
Thank you for your review and for sharing your experience.
1. Regarding the KYC verification — your documents were initially rejected because only the front side of your ID was submitted. Our system is configured to automatically decline incomplete submissions, such as when the back side of the ID is missing. This is clearly outlined in our KYC requirements.
2. We also checked and can confirm that you did contact our support team via live chat. According to our logs, assistance was provided, and your account was successfully verified within 5 minutes after you reached out.
Additionally, the selfie you submitted with your ID was not clear enough. The document was slightly out of focus and not fully legible, which is essential for verification purposes. By law and internal policy, we are required to clearly see all document details and verify facial similarity without ambiguity. Any blurriness or unclear areas can result in an automatic rejection.
There was also some glare and reflection on the ID card due to its security holograms, which may interfere with automated verification systems. These systems can sometimes misread or fail to recognize the document as authentic if the security features obstruct critical information.
We fully understand how this can be frustrating, but our verification process is designed to ensure maximum security and compliance with international regulations. We appreciate your understanding and cooperation.
Best regards,
