Kasinoet og spillene, de tilbyder, er ikke så dårlige, men kundeservicen er praktisk talt ikke eksisterende. Du kan kun kontakte dem via chat, som administreres af en bot og et menneske. Ud over forespørgsler via e-mail har jeg markeret med dem et par manglende tilbagetrækningsanmodninger, som endnu ikke er blevet betalt. De sender dig videre fra en konsulent til en anden, som så igen og igen forklarer det samme problem. Der besvares ikke engang problemet i mit tilfælde, idet de angiver de forkerte datoer, der ikke engang var på tale til at begynde med. Denne proces har taget alle undtagen næsten 83 dage og stadig igangværende første hævning med dem den 28. februar. Jeg ville have givet en højere vurdering, men hele denne oplevelse er rystende. Hvis problemet er løst, og mine hævninger blev betalt, ville denne anmeldelse have været helt anderledes.
The casino & games they offer aren’t to bad however the customer service is practically non existent. You can only contact them through chat which managed by a bot & human. In addition to enquiries via email I have flagged with them a few missing withdraw requests that have not yet been paid. They pass you on from one consultant to another which then in turn over and over explaining the same issue. There replies don’t even address the issue in my case providing the wrong dates that weren’t even in question to begin with. This process has taken all but nearly 83 days and still ongoing first raising with them on the 28th of February. I would have given a higher rating however this whole experience is appalling. If issue is resolved and my withdraws were paid then this review would have been totally different.