hej, jeg har spillet mostbet Casino i lang tid, jeg havde et problem med en uberettiget frysning af konto, supporttjenesten svarer ikke, giver ikke svar, jeg fik en e-mail til at kontakte, jeg tog kontakt, de bare spurgte mig om nogle dokumenter og billeder, jeg sendte dem. Selvom jeg gjorde det samme for et halvt år siden, gennemgik jeg den samme verifikationsproces. og derfor, umiddelbart efter at have sendt alle dokumenter og billeder, bekræftede de bekræftelsen til mig, men de inviterede mig også til et videoopkald, men efter 3,5 uge. Jeg vil gerne vide årsagen til at kontoen fryses, og hvorfor det ikke er muligt at verificere med det samme, hvorfor mine penge bliver indefrosset i så lang tid
hello, I have been playing mostbet Casino for a long time, I had a problem with an unjustified account freeze, the support service does not respond, does not give answers, I was given an email to contact, I got in touch, they just asked me about some documents and photos, I sent them. although I did the same thing half a year ago, I went through the same verification process. and therefore, immediately after sending all the documents and photos, they confirmed the verification to me, but they also invited me for a video call, but after 3.5 weeks. I would like to know the reason for freezing the account, and why it is not possible to verify immediately, why my money is being frozen for such a long time
Hej, Kære denysluzanovskyi!
Tak for din feedback. Jeg forstår, at det er ubehageligt at høre, at din konto er blevet frosset.
Verifikation af kontoen udføres af alle bookmakerkontorer. Det er en af sikkerhedsforanstaltningerne for kundekonti.
Verifikation kan tage 60 dage og i sjældne tilfælde endnu længere. Kontobekræftelse består af en række handlinger, som hver især tager tid.
Vi har verificeret oplysningerne og er glade for at kunne informere dig om, at din spilkonto blev frigjort den 01.07.2024, ifølge verifikationsresultaterne.
Hav en god dag!
Med venlig hilsen Mostbet.
Hello, Dear denysluzanovskyi!
Thank you for your feedback. I understand that it is unpleasant to learn that your account has been frozen.
Verification of the account is carried out by all bookmaker offices. It is one of the security measures for customer accounts.
Verification can take 60 days and in rare cases even longer. Account verification consists of a number of actions, each of which takes time.
We have verified the information and are pleased to inform you that your game account was unfrozen on 01.07.2024, according to the verification results.
Have a nice day!
Sincerely, Mostbet.