Tilmeldingen var let, at spille og udvalg af spil var fantastisk, nemt websted at navigere. Og oven i købet vandt jeg $2500 af $20, som jeg indbetalte. Men så begyndte alt at gå dårligt. De prøvede alt for at komme ud af ikke at betale mig, de nægtede at bekræfte mig og efter en masse frem og tilbage godkendte de endelig min verifikation, men forsøgte så at gøre det meget vanskeligt at trække sig tilbage ved at give meget begrænsede valg. Jeg tror, de troede, jo længere de kunne udsætte betalingen, at jeg i sidste ende ville bruge mine gevinster.. Men efter omkring 2 ugers tilbage n tilbage og mange undskyldninger udbetalte de endelig mine $2500. Derfor er antallet af stjerner, jeg har givet, ikke en 1 stjerne, da det var en stor gevinst og til sidst udbetalte mine gevinster, men samtidig ville jeg have givet dem 5 stjerner, men for al den hovedpine og besvær, de forårsagede, tabte jeg 2 stjerner. Så jeg giver dem 3 stjerner.
The sign up was easy, playing and selection of games were great, easy site to navigate. And on top I won $2500 off $20 that I deposited. But then everything started to go bad. They tried everything to get out of not paying me, they refused to verify me and after a lot of back and forward they final approved my verification, but then tried to make it very difficult to withdrawal by giving very limited choices. I think they thought the longer they could delayed paying that I would eventually spend my winnings.. But after about 2 weeks of back n forth and many excuses they finally paid out my $2500. Hence why the amount of stars I provided isn't a 1 star as it was a great win and eventually paid out my winnings, but at the same time I would have given them a 5 stars but for all the headache and trouble they caused lost 2 stars. So I give them a 3 stars.
Kære Danielle,
Tak fordi du tog dig tid til at dele din detaljerede oplevelse med os. Vi er glade for at høre, at du fandt tilmeldingsprocessen let og nød de mange forskellige spil på vores side. Det er fantastisk at vide, at du har vundet $2500 fra din $20 indbetaling, og vi sætter pris på din anerkendelse af den gevinst midt i de udfordringer, du stod over for.
Vi bestræber os på at give en jævn og behagelig spiloplevelse for alle vores spillere, og vi beklager oprigtigt, at din udbetalingsproces ikke levede op til disse forventninger. Bemærk venligst, at antallet af udbetalingsmetoder, der er tilgængelige for dig, påvirkes af forskellige faktorer, herunder din geografiske placering og behandlingen af udbetalinger efter først-til-mølle-princippet. Vi forstår, at dette kan forårsage frustration, men disse foranstaltninger er på plads for at sikre sikkerheden og integriteten af alle transaktioner.
Verifikationsprocessen er et andet væsentligt aspekt af vores engagement i spillersikkerhed. Vi sætter pris på din forståelse, da vores team arbejdede gennem bekræftelsesprocessen sammen med dig. Vi anerkender dog, at de forsinkelser, du oplevede, var ubelejlige, og vi beklager den frustration, dette måtte have forårsaget. Din feedback vedrørende tilbagetrækningsmulighederne er uvurderlig, og vi vil bruge den til at evaluere og forbedre vores processer fremover.
Vi er taknemmelige for din tålmodighed og samarbejde gennem hele denne proces. Din afbalancerede anmeldelse, der noterer både de positive og de udfordringer, du oplevede, hjælper os med at forstå, hvor vi kan forbedre vores tjenester.
Vi håber at give dig en meget mere smidig oplevelse i dine fremtidige interaktioner med os. Hvis du har yderligere spørgsmål, bekymringer eller forslag, så tøv ikke med at kontakte vores kundesupportteam. Vi er altid her for at hjælpe dig og sikre, at din oplevelse er positiv.
Endnu en gang tak for din feedback, og vi ser frem til snart at byde dig velkommen tilbage til vores platform!
Cumprimentos,
ZotaBet Team
Dear Danielle,
Thank you for taking the time to share your detailed experience with us. We are delighted to hear that you found the signup process easy and enjoyed the variety of games on our site. It’s fantastic to know that you won $2500 from your $20 deposit, and we appreciate your recognition of that win amidst the challenges you faced.
We strive to provide a smooth and enjoyable gaming experience for all our players, and we sincerely regret that your withdrawal process did not meet those expectations. Please note that the number of withdrawal methods available to you is influenced by various factors, including your geographical location and the processing of withdrawals on a first-come, first-served basis. We understand that this may cause frustration, but these measures are in place to ensure the security and integrity of all transactions.
The verification process is another essential aspect of our commitment to player security. We appreciate your understanding as our team worked through the verification process with you. However, we acknowledge that the delays you experienced were inconvenient, and we apologize for any frustration this may have caused. Your feedback regarding the withdrawal options is invaluable, and we will use it to evaluate and improve our processes moving forward.
We’re grateful for your patience and cooperation throughout this process. Your balanced review, noting both the positive and the challenges you experienced, helps us understand where we can enhance our services.
We hope to provide you with a much smoother experience in your future interactions with us. If you have any further questions, concerns, or suggestions, please don’t hesitate to reach out to our customer support team. We are always here to assist you and ensure your experience is a positive one.
Thank you once again for your feedback, and we look forward to welcoming you back to our platform soon!
Cumprimentos,
ZotaBet Team