Firstly, getting your money out is a nightmare. Despite following all the required steps, my withdrawal requests were either delayed indefinitely or flat-out ignored. It seems like they are holding my winnings hostage, hoping that I’ll give up and lose it all by continuing to gamble.
Additionally, I was shocked to find out that after making a deposit, the casino continued to attempt unauthorized charges on my account days later. This kind of practice is both unethical and deeply concerning.
Another major issue is the foreign payment processors they use, which ended up charging me more than the agreed currency amount, leading to additional, unexpected losses.
When I tried to resolve these issues through their customer support, I was met with unhelpful responses and no real solutions. The live chat was particularly frustrating as they could never provide a resolution, leaving me completely stranded.
Important Note: Pow Bet Casino is also licensed by the government of Curacao, a jurisdiction known for its less stringent regulatory oversight. This means that seeking a resolution through their licensing body might not be very effective. However, if you’ve had similar issues, you can still report the casino to Curacao eGaming, though your chances of success are limited.
I also recommend reporting your experience to consumer protection websites like AskGamblers or ThePogg, which might help mediate your dispute. If you notice unauthorized charges, contact your bank or payment provider immediately to dispute them.
Avoid Pow Bet Casino if you want to protect your money and avoid unnecessary stress.
- Pow Bet Casino - A Frustrating Experience with Withholding Winnings and Poor Customer Support