5 måneder sidenOriginalOversættelse
Hej spillere, hvis nogen vil registrere sig i dette casino, lad dem tænke sig om to gange. Jeg har registreret mig, og jeg beklager grunden til, at du vil bekræfte dokumenterne, intet af dette vil virke, du vil sende dokumenterne via e-mail, du kan kun sende det ingen svarer nogen e-mails du vil se at ingen hjælper du vil endelig lukke kontoen intet af dette ingen vil lukke din konto Jeg har sendt 5 e-mails angående at lukke min konto permanent ingen svar jeg spørger på live chat og de skriver det samme som hvis copy and paste nogen skriver så du tænker 100 gange før du vil tilmelde dig
Automatisk oversættelse:
SpellWin Casino
3 uger siden
Dear mpstefanovv,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.
We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.
Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.
We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.
Sincerely,
SpellWin Casino Team
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.
We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.
Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.
We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.
Sincerely,
SpellWin Casino Team
