12 måneder sidenOriginalOversættelse
I am extremely dissatisfied with my experience at Heats Casino. Over the past several weeks, I have been trying to resolve an issue involving a tournament dispute, but the level of customer support and transparency has been appalling.
1. Broken Promises: I was given a timeframe of 72–104 hours for a response from the compliance team, but that deadline has come and gone multiple times without any meaningful updates.
2. Unresponsive Compliance Team: Despite numerous follow-ups, I have received no direct communication from the compliance team, only vague reassurances from customer support. This lack of accountability raises serious concerns about the casino’s professionalism.
3. Failure to Provide Requested Information: My repeated requests for basic documentation, such as tournament terms and chat history, have been ignored. This lack of cooperation is both frustrating and unacceptable.
4. Access Issues: I was forced to use a VPN to access the live chat feature, and despite not logging in, the system somehow recognized me. This raises significant privacy and data security concerns under GDPR regulations.
5. Poor Customer Support: The support team consistently repeats the same scripted responses, with no effort to provide actionable solutions. Promises to escalate the matter or prioritize my case have not been followed through.
Heats Casino's handling of this situation reflects poorly on their commitment to customer satisfaction, transparency, and compliance. I strongly caution others against using this platform until they demonstrate better practices.
I will be escalating this matter to relevant licensing authorities and regulatory bodies, as well as seeking legal assistance if necessary. My trust in this casino has been completely eroded.
1. Broken Promises: I was given a timeframe of 72–104 hours for a response from the compliance team, but that deadline has come and gone multiple times without any meaningful updates.
2. Unresponsive Compliance Team: Despite numerous follow-ups, I have received no direct communication from the compliance team, only vague reassurances from customer support. This lack of accountability raises serious concerns about the casino’s professionalism.
3. Failure to Provide Requested Information: My repeated requests for basic documentation, such as tournament terms and chat history, have been ignored. This lack of cooperation is both frustrating and unacceptable.
4. Access Issues: I was forced to use a VPN to access the live chat feature, and despite not logging in, the system somehow recognized me. This raises significant privacy and data security concerns under GDPR regulations.
5. Poor Customer Support: The support team consistently repeats the same scripted responses, with no effort to provide actionable solutions. Promises to escalate the matter or prioritize my case have not been followed through.
Heats Casino's handling of this situation reflects poorly on their commitment to customer satisfaction, transparency, and compliance. I strongly caution others against using this platform until they demonstrate better practices.
I will be escalating this matter to relevant licensing authorities and regulatory bodies, as well as seeking legal assistance if necessary. My trust in this casino has been completely eroded.
- Disappointing Experience and Lack of Transparency
