Guru AI
I’ve been playing at this casino for a bit now and I recently won 28k - was I excited, you bet. That was on August 31st. I am also part of The VIP club which promotes faster withdrawals and higher withdrawal limits.
Being Canadian, e-transfer limits are $6000 so needless to say, I have a few pending withdrawals.
That being said, it’s now coming up to 4 days and I keep being told they handle withdrawals on a FIFO bases, so right away, being a VIP player grants you nothing.
I’ve requested multiple calls from my VIP manager, Steve but he has yet to call me back. When I contact support at slotsgallery dot com, the only response I hear back from is the VIP manager on duty stating my request is pending with the finance department and there is a backlog (tier one response) so that doesn’t get you any where either.
I officially put a complaint in with "askgamblers" and I am hoping for a resolution.
Website states all withdrawals for a verified account, which mine is, can take up to 48 hours which has now surpassed that time frame.
I would really like to emphasize that you should be careful with this site and although they offer a wonderful range of games, what’s the point playing if you can’t extract your winnings.
Being Canadian, e-transfer limits are $6000 so needless to say, I have a few pending withdrawals.
That being said, it’s now coming up to 4 days and I keep being told they handle withdrawals on a FIFO bases, so right away, being a VIP player grants you nothing.
I’ve requested multiple calls from my VIP manager, Steve but he has yet to call me back. When I contact support at slotsgallery dot com, the only response I hear back from is the VIP manager on duty stating my request is pending with the finance department and there is a backlog (tier one response) so that doesn’t get you any where either.
I officially put a complaint in with "askgamblers" and I am hoping for a resolution.
Website states all withdrawals for a verified account, which mine is, can take up to 48 hours which has now surpassed that time frame.
I would really like to emphasize that you should be careful with this site and although they offer a wonderful range of games, what’s the point playing if you can’t extract your winnings.
- Casino is not processing my withdrawal within both the 48 hour time frame they stipulate in there general terms and conditions nor are they adhering to the perks they offer when being a VIP player.
