Hej,
jeg tilmeldte mig for nylig en ny konto hos velobet, jeg brugte de første 2 indbetalingsbonusser og vandt ingenting, på den 3. indbetaling var jeg i stand til at få en pæn stor gevinst og fuldføre omsætningskravene på 30x og stod tilbage med en saldo på £ 3559 efter at have afsluttet væddemål, fortsatte jeg derefter med at gå for at bekræfte, så jeg kunne hæve mine £3559, verifikation tog omkring 8 timer, og så snart de bekræftede mig, låste de min konto med saldoen der stadig, et par timer senere var kontoen låst op, men saldoen på £3559 var fuldstændig væk, og der var kun £30 på kontoen, efter at have talt med den meget uhøflige live chat og support fik jeg grundlæggende at vide "du har oprettet en konto hos os før, så vi lukker din konto sammen med alle gevinster" hvordan kan dette gøres? Jeg har skubbet og skubbet og skubbet for at få dem til at svare via e-mail, men de ignorerer bare.
Jeg har ikke haft en verificeret konto hos velobet før, men jeg har med Rolletto og cosmobet, og de var fine uden udbetalingsproblemer. (ejet af santader international BV som Velobet) mit beløb på £3559 vises på min konto som "systemudbetaling", hvilket jeg antager betyder, at de lige har taget det. Jeg har brug for hjælp til at få denne udbetaling. Jeg har vedhæftet billeder af min transaktionshistorik og også min fulde bekræftelse.
Hi,
i recently signed up for a new account with velobet, I used the first 2 deposit bonuses and won nothing, on the 3rd deposit I was able to get a nice big win and complete the wagering requirements of 30x and was left with a balance of £3559 after completing wagering, I then proceeded to go to verify so I could withdraw my £3559, verification took about 8 hours and as soon as they verified me they locked my account with the balance still in there, a few hours later the account was unlocked but the balance of £3559 was completely gone and there was only £30 in the account, after speaking with the very rude live chat and support I was basically told "you’ve made an account with us before so we are terminating your account along with all winnings" how can this be done? I’ve pushed and pushed and pushed to get them to respond via email but they just ignore.
ive not had a verified account with velobet before, however I have with Rolletto and cosmobet and they was fine with no payout problems. (owned by santader international BV like Velobet) my amount of £3559 shows in my account as "system withdraw" which I’m assuming means they have just took it. I need some help getting this payout. I have attached photos of my transaction history and also my full verification.
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