Yes I understand what you're saying, so as you mentioned, if he had no idea that you'd done anything wrong I'd definitely file a complaint. I think the casino should have a relevant response in situations like this, so at the very least maybe our team will find out, if you go for it.
Hi, you couldn't submit a user review because it was the holidays and our mode for submitting them was to avoid receiving too many of them. Everything should be working normally now.
As for the complaint, you still can't submit it ? Do you have a specific problem with this casino ?
the casino solved my problem in a good manner .truly there are some good casinos out there who do care for players .
Well, I'm glad that everything was solved without problems in the end. May I also know what was the issue you were dealing with ?
And how did you manage to solve this problem ?
Jeg bestilte en tilbagetrækning af midler, der gik 48 timer, i henhold til deres regler skulle der være en tilbagetrækning, men pengene kom aldrig ind på kontoen. Jeg gennemgik alle verifikationerne, de svarede på mail sådan her: "Vores økonomiafdeling gennemgår alle udbetalingsanmodninger én efter én i live-køtilstand. De vil gennemgå din anmodning og tjekke alt så hurtigt som muligt, det kan du være sikker på. Hvis der er problemer eller flere oplysninger påkrævet, vil vi også kontakte dig med det samme og give dig yderligere instruktioner, så du ikke behøver at bekymre dig om det."
Sadly, this is a very usual situation, especially at the beginning of the year. Vacations, illnesses,.. etc. resulted in the delays. It's, however, positive that the casino keeps you notified.
I bet you won't be fond of the 14 full working days we allow casinos to complete the verification and process the payment when a complaint gets submitted.
Hopefully, it won't take too long. Keep us updated.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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