Yes I understand what you're saying, so as you mentioned, if he had no idea that you'd done anything wrong I'd definitely file a complaint. I think the casino should have a relevant response in situations like this, so at the very least maybe our team will find out, if you go for it.
Hi, you couldn't submit a user review because it was the holidays and our mode for submitting them was to avoid receiving too many of them. Everything should be working normally now.
As for the complaint, you still can't submit it ? Do you have a specific problem with this casino ?
the casino solved my problem in a good manner .truly there are some good casinos out there who do care for players .
Well, I'm glad that everything was solved without problems in the end. May I also know what was the issue you were dealing with ?
And how did you manage to solve this problem ?
Jeg bestilte en tilbagetrækning af midler, der gik 48 timer, i henhold til deres regler skulle der være en tilbagetrækning, men pengene kom aldrig ind på kontoen. Jeg gennemgik alle verifikationerne, de svarede på mail sådan her: "Vores økonomiafdeling gennemgår alle udbetalingsanmodninger én efter én i live-køtilstand. De vil gennemgå din anmodning og tjekke alt så hurtigt som muligt, det kan du være sikker på. Hvis der er problemer eller flere oplysninger påkrævet, vil vi også kontakte dig med det samme og give dig yderligere instruktioner, så du ikke behøver at bekymre dig om det."
Sadly, this is a very usual situation, especially at the beginning of the year. Vacations, illnesses,.. etc. resulted in the delays. It's, however, positive that the casino keeps you notified.
I bet you won't be fond of the 14 full working days we allow casinos to complete the verification and process the payment when a complaint gets submitted.
Hopefully, it won't take too long. Keep us updated.
Renamed to BC Coin (bccoin.bet) by Luckywayz Limited B.V.
(also redirects to albion.bet from a UK IP which is licensed in costa rica, probably just an attempt to get uk customers without risking their new company)
both 0xbet/bccoin still functional and using same account system. seems only a matter of time before they send out emails regarding the change and turn off the old sites
Also sent to our dedicated Data Team - thanks! 👍
udbetaler dette casino overhovedet penge?
min anmodning om udbetaling har været afventende siden den 19. september! support svarer med skabeloner, vip manager siger også at de arbejder på det. bekræftelse blev gennemført for 3 uger siden! er det værd at håbe på noget, eller er dette casino et fupnummer?
Hello, right at the beginning I would say that it was a good step that you started a complaint. It's been quite a while since you've received your money, so we'll see what our team can sort out.
Anyway, did you play with any casino bonus or not? Apart from being patient, did the casino tell you any other reason why you don't have your money yet?
Jeg bruger ikke bonusser! Min VIP-manager siger, at han arbejder på mit problem, men desværre uden resultater!
This is something that would probably not be enough even for me as an answer. I am wondering what could be driving all this, but to tell you the truth, I have no idea.
So when you said that the VIP manager sends you templates, what is mentioned in them? Is it just that you have to be patient but nothing more specific?
"Din anmodning er blevet overført til vores ansvarlige afdeling og behandles nu, vær så venlig at vente et stykke tid. Så snart jeg har nogen opdateringer, vil jeg kontakte dig via e-mail."
Dette er nogenlunde beskeden... Den 19. oktober vil det være en måned siden, jeg har hørt dette... kun anmodninger, som jeg skal vente... Jeg er fortvivlet!
Jeg ved bare ikke hvad jeg skal gøre...
De gav mig mine penge tilbage!
næsten en måneds ventetid...bedre sent end aldrig))
Great news, I'm pleased that after month it is resolved. It's not the shortest time but like you said, better later than never. 🙂 🎉
I imagine that now after this experience and bitter taste after this situation you will avoid casino and I hope you will do better elsewhere.
If not and you have other plans, feel free to tell.
Have a nice day. 😉
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