1Go Casino – generel debat

Hvis du vil diskutere noget i relation til 1Go Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg registrerede konto for 2 dage siden, verificeret konto med alle dokumenter. Jeg placerede 2 væddemål ved at bruge hele min indskudssaldo og foretog en udbetaling. Undersøgelsen afventer en maksimal periode på 30 dage for en sikkerhedsinspektion ?? Selvom jeg er under deres vilkår, er jeg en ny bruger, og den første hævning, jeg foretager, er min konto under undersøgelse, og tilbagetrækningen afventer?

May I ask if you played with any kind of bonus there? Have you gotten any explanation from the casino about the investigation?🤔

Det var ikke fordi jeg spillede bonusser. Den bonus, jeg spillede, var til sportsvæddemål, og overførslen var kun med bonussaldoen, og jeg tabte med det samme. Jeg satser mine penge normalt, og udbetalingsanmodningen blev accepteret (når den ikke accepteres, advarer systemet os straks om, at vi stadig skal spille pengene).

Han blev afvist første gang, selvom han blev verificeret, fordi de bad om en selfie-video. Efter at have sendt selfie-videoen sagde de, at jeg kunne rejse mig. Jeg foretog tilbagetrækningen, og de fortalte mig blot, at de havde ret til at blokere tilbagetrækningen i 31 dage til undersøgelse. Det var første gang, jeg oprettede en konto, og dette er allerede sket... svagt casino. Alle kasinoer under denne ledelse er sådan. Det samme skete for mig for 2 dage siden på Sol casino, hvor de også uden grund fortalte mig, at jeg skulle vente 31 dage. De gør dette med vilje for at se, om spillere annullerer udbetalingen og bruger pengene. Men jeg har ikke tænkt mig at bruge noget. Jeg vil vente i 31 dage og aldrig spille i disse svage kasinoer igen

Okay, I understand now. Did you receive your money the first time it happened? It is indeed a wise decision to wait and not spend the money. Let us know, please, if everything will go well with the withdrawal, for sure.

Interessant nok skete de begge gange i denne uge, på sol casino-kontoen og nu på 1go casino-kontoen. Jeg havde aldrig spillet på 1go casino, det var første gang, jeg indsatte penge og spillede. Jeg har spillet på denne ledelses kasinoer i flere måneder, problemet er, at de kun giver bonusser, og de kan lide spillere, der mister deres penge. Da jeg har været heldig og vundet nogle penge, og da jeg gjorde alt lovligt, tog de først min ret til at spille bonussen, og nu får de mig til at vente 31 dage på at kunne hæve pengene. Meget dårlig ledelse af disse kasinoer

Something like that would indicate that the casino system probably detected something worth a manual check. In this regard, I imagine the casino informed you about the investigation and associated account blockage. Technically, it makes sense.

Sadly, in such situations, casinos do not usually share additional details with players, and until the check is done, there is quite an open space for speculation.

By the way, if the group share one system or platform, such check are held across the whole casino group, so you don't have to play in more than one. The system automatically flags certain player's account details across the whole group of casinos.

I understand it feels unconfortable from your point of view. And yet, until the investigation brings results, we may only guess whether it was truly necessary.

Regarding the bonuses, I'd like to say that casinos, like any other commercial subjects, are free to restrict anyone from receiving special offers and bonuses, since it represents a significant investment. Casinos and sportsbooks prefer to reward players who may consider leaving the site, or fresh new players seeking "motivation."

Find out more in this free e-course focused on bonuses 😉

Quoting:

"Let’s start with the basics, in case this is the first time you are learning about casino bonuses. Casino bonuses usually take the form of bonus funds or free spins, which are given to players for one of many reasons, including:

•  As a reward for making a casino account

•  As a reward for making a deposit

•  As a reward for being an active player

•  As an incentive to start playing again after a period of inactivity"

It may sound quite harsh, but still, it's a business focused on gaining income.

In any case, I hope the security check will be done quite soon and you will be able to withdraw the winnings. Keep us posted, please!

Hej, det værste casino registrerede sig for 3 dage siden, i løbet af disse dage sendte jeg 3 video selfies, i går foretog jeg en hævning på 48 euro igen sendte en video selfie, de fortalte mig at vente 30 dage på bekræftelse

Hi, so I see that the biggest problem is in the verification and that's why you can't withdraw, right ? When you send a video selfie, what is the error if they don't accept it, did you try to ask ? 

The truth is that we give casinos 14 days to resolve KYC and withdrawal, so I wouldn't be in favour of it taking up to a month, how long are you waiting at the moment ? 

Anyway, if nothing changes within that time I would probably open a complaint where our team will try to help you.

So please let me know if you have an update. 

Jeg tog en video selfie med mit pas, og de bekræftede, at det var mig, og de sagde, at der ikke var nogen problemer, vi kunne foretage en hævning, men da jeg foretog en hævning, og tilbagetrækningen aldrig kom, skrev jeg til dem igen, og dette gang, de sagde, at 31 dage er nødvendige for at verificere kontoprofilen på et angiveligt uretfærdigt spil ... metoderne og resultaterne af verifikationen er ifølge dem ikke underlagt afsløring

Dette casino er ligesom alle andre under samme ledelse en skændsel.. Jeg er i samme situation.. uden nogen begrundelse siger de bare, at de har ret til at beholde hævningen i 31 dage til undersøgelse.. konto oprettet 3 dage siden, hvad kan de have til at undersøge, der tager en måned? En skam.

Jeg har ikke noget imod dette eller andre galaktika kasinoer, det eneste jeg finder dårligt er, at med en bonus uden indskud kan jeg kun hæve maksimalt 250 euro efter at have spillet, fordi mine gratis spins resulterede i 25 euro, hvilket resulterede i x10 med 250 euro.

Så langt så godt, problemet er, at for at hæve pengene skal jeg nu indbetale 250 euro, hvilket er mange penge for mig, og spille disse 250 euro x3.

Derfor har jeg ikke indbetalt 250 euro endnu, fordi jeg ikke har så meget til overs.

Jeg ved fra support, at det står i deres regler, men jeg ville alligevel gerne udtrykke min utilfredshed med det.

I see, so it's not about the verification of you but about the gameplay, which maybe the game provider will also consider. I'm not sure how long such a investigation can take, because a month seems quite a lot to me. That's why I suggested a complaint as a possible solution, because it would worry me. 

However, are you aware that you would be playing some unfair tactics or why the casino told you that ? Did you play slots or any live table games or something else ? 🤔

Hi, I would also find this to be quite a lot and I see that you are not the only one who has an account under the casino's control. It would probably be best to know why the check had to happen, but you will probably only find that out when the casino gives a statement on the whole situation and the review is over. If you don't hear anything more from them, I would also recommend submitting a complaint, because I wouldn't want to wait a month without anything either. 

Anyway, what games have you played ? Did you play with the bonus ? Do you have any idea why this could be happening ? 

Let me know. 

Jeg spillede ærligt, jeg tog ikke engang nogen bonusser, jeg lavede et par væddemål på fodboldsporten, mest og lidt på slots

Thank you for your addition to this casino. Do you play here more often or only sporadically ? 

As for the bonus you mention, often max cashout is a condition, so I wouldn't see anything unusual in that. 

However, what would puzzle me is that you have to deposit €250 to be able to withdraw and wagering 3x on the deposit is not exactly the least. That would also put me off and I probably wouldn't go for it. 

Have you been able to withdraw in this casino and do you know how long the process takes and if there were ever any problems ? Did you check the deposit thing in the terms and conditions ?

Hvorfor kan jeg ikke indgive en klage mod kasinoet? Jeg besvarer spørgsmål om problemer med udbetaling, jeg tog ikke bonusser og så i det næste vindue, hvis du ikke vælger, er mit problem løst, så er det tomt

What is your specific problem when you can't file a complaint, please ? Feel free to take a screenshot to give me a better overview and I'll try to help. 

Of course, you can try to delete cookies, open a complaint from another device or another browser and we will see if that would help. If nothing works, be sure to let me know. 👍

og jeg glemte at sige, at jeg valgte dette casino primært fordi du har en høj vurdering om det, jeg ved ikke hvorfor du gav sådan en vurdering....

So when you select one of the options, can't you then click to move on or confirm it ? Is the "button" somehow unavailable or what is the issue ? 

Regarding the safety index (rating) you can see why is it so here.

The casino has a pretty high score and I would like to know what is going on since you are not the only one who has the same problem. I hope you will be able to file a complaint and if not let me know but be a bit more descriptive so I know what is happening.