1xBet Casino – generel debat (side 13)

Dear Attila,

I am writing to provide a critical update regarding my complaint (Player ID: 416571949). I have taken several steps to resolve this, but 1xBet continues to operate in absolute bad faith. Here are the latest developments:

Intentional Deadlock: The security team is still demanding a "Mental Fitness Certificate" with specific commercial wording that is legally impossible for any registered doctor in India to provide under National Medical Commission (NMC) guidelines.

Emails Ignored: I have officially emailed the 1xBet Security Team (security-en@1xbet-team.com), including screenshots of my conversation and the open case here on Casino Guru. They are consistently ignoring all my formal emails. [1]

Blocking on Telegram: When I tried to reach out via their official Telegram support channel with my complaint details, they immediately blocked my account instead of addressing the issue.

Phone Call Intimidation: During a recent phone call, a 1xBet representative explicitly pressured me NOT to report them to international regulators or Casino Guru. They are desperately trying to silence me while withholding my legitimate winnings of INR 16,45,000. [1]

I have already provided all standard KYC verifications, including live video/selfie. I have never self-excluded and have no history of addiction. This impossible certificate demand is a clear tactic to avoid paying a large win.

I request you to urgently escalate this case and officially intervene. 1xBet's refusal to communicate through formal channels and their attempts to block me on social media prove they are acting in bad faith."

It's great that you replied, but you responded on the forum instead of in your complaint.

Copy what you wrote here and post it in your complaint.

Here's a link to it.

Dear Attila, huge update! Right after I challenged 1xBet on Twitter and exposed how they confiscated my INR 16,45,000 winnings, their official handle BLOCKED me. This proves they are actively hiding their fraud and refusing to face the truth. They have shut down every communication channel because they have no defense for stealing my money. Please record this as absolute bad faith."

Hello, I also advised you to respond to the complaint. Kindly do so. We both have sent you numerous links.

​🚨 BEWARE OF 1xBet’s NEW DEPOSIT RETENTION TACTIC: A Planned Scam to Withhold User Funds 🚨

​It is well-known that 1xBet has a history of questionable practices, but they are now using a specific tactic to trap users and withhold their principal deposit money:

​The Trap: Under the guise of account verification or restrictions, they tell users that if they forfeit all bonus funds and winnings, their original deposited capital (Principal Amount) will be fully refunded.

​The Ghosting: Once the user agrees to these unfair terms to save their hard-earned original money, 1xBet fails to provide clear refund instructions and completely cuts off communication.

​Automated Deflection: Their security and support departments hide behind automated bot replies while refusing to assign actual agents or address the issue.

​This is a deliberate bad-faith tactic to misappropriate user deposits.

​Under gaming regulation standards, no operator has the legal right to withhold a player's original principal deposit without valid grounds. Yet, 1xBet continues to exploit players who have limited immediate recourse.

​⚠️ Advice for Everyone:

​Do not deposit your hard-earned money on 1xBet or similar unreliable platforms.

​Keep all evidence: If you are facing this issue, save every chat log, email thread, and deposit receipt.

​Escalate: File formal reports directly with their licensing body (such as the Curaçao Gaming Authority) and demand access to an independent Alternative Dispute Resolution (ADR) provider.

​Stay aware, spread the word, and protect your funds! 🚫🎰

Hello, I hope the complaint you filed with us soon brings more light to the matter and helps you resolve the problem. May I perhaps ask what in particular happened to you? I'm asking because the overall warning you posted is a bit more general.

1xBet blocked my withdrawal option and instructed me to contact their Security Department. After I submitted all the documents they requested, they informed me that they would refund only my original deposit, excluding any bonus or winnings, and that the company was obligated to do so.

I accepted all of their terms and requested the refund of my original deposit. However, since then, the Security Department has stopped communicating with me and has not provided any clear instructions or updates regarding my refund.

I believe this is an unfair practice by 1xBet, a form of oppression, and a tactic to withhold my original deposit.

Furthermore, they have not provided any assistance regarding access to an independent Alternative Dispute Resolution (ADR) service.

Instead, they simply stopped communicating with me.

My account verification failed due to a small, unintentional mistake during the verification process.

I am the legitimate owner of this account. I still have access to my registered email address, phone number, and the account remains successfully logged in on my personal device. Despite this, 1xBet has refused to provide any assistance and has stopped communicating with me.

I am not requesting any winnings or bonus funds. I acknowledge my mistake, accept full responsibility, and agree to all of the company's terms and conditions. I am only requesting a refund of my original deposit, excluding any winnings or bonus funds.

Please, I kindly ask someone to help me resolve this matter and recover my original deposit.

I believe 1xBet has stopped communicating with me in order to avoid refunding my original deposit.

Hello, I understand it seems unfair from your perspective. I cannot, on the other hand, say that I understand why the casino decided to close your account and promissed refunding the deposit, but when it comes to the ADR, you can lodge a complaint with us—just like you did.

It's rare to see two players from such uncommon grounds facing almost the same problem, if I may say so. In any case, my colleagues, the mediators, will look into this matter too.

Hello, I understand what you are requesting; sadly, we cannot support the complaint on our end based on the mediator's decision. I'm sorry.

​I am writing to formally accept and respect the company's decision regarding my account status. I fully acknowledge and do not wish to contest the account closure.

​However, I respectfully request your assistance and cooperation to withdraw only my original deposited funds. To clarify, I am not claiming any winnings, bonus funds, or promotional money, and I am strictly requesting the return of the principal amount that I personally deposited into my account.

​Could you please arrange to temporarily enable the withdrawal option or provide instructions on how I can receive my original deposit? I would greatly appreciate your help in resolving this matter.

​I look forward to your positive response and guidance.

​Account ID: 1081089705

"I want clear instructions from 1xBet: Can 1xBet withhold a user's original deposit? I am not claiming any winnings or bonus money; please return my original deposit. The company is obligated to return the user's original deposit. I want a clear answer to this."

I understand what you are saying, but sadly, just as I mentioned earlier, we at Casino Guru Complaint Resolution Center cannot challenge the casino and support your claims. Your request could not be approved the way you formed it. More details should be sent via email. Here on the forum, we do not address formal requests or set complaints, I'm sorry.

Maybe if you aim to reach a sort of settlement with the casino, it would be better to inform their side in the first place.

Dear Casino Guru, thank you.

​A question has been revolving in my mind: Is Casino Guru truly unbiased, or is it merely an agent for these betting sites?

​Why are my posts rejected repeatedly? Come, I am ready to provide clear proof for all my allegations. Speak with me directly and make this entire conversation public. I challenge you—every single user will agree with me.

​Is 1xBet deliberately providing false information to harass users, cutting off communication, and scamming them out of their money?

​According to the rules of licensing authorities, if a player does not accept the company's decision, the company is obligated to provide the user with ADR (Alternative Dispute Resolution) services. But does the company actually provide this?

​It has been 6 to 7 months now, and I have been sending email after email to their support, yet they do not reply. Their live support continuously gives incorrect guidance and harassing, robotic responses—why? Today, I am attaching evidence to prove this.

​However, I fear that Casino Guru might just reject my post again.

​If they do not provide a solution, they usually issue a final decision and block further communication with me. But why is it that even when I send emails from my registered address, months pass without a single reply? Why does their live chat give incorrect directions? When I explicitly request ADR services, why do they give evasive answers and cut off communication? I demand answers to these questions.

​Furthermore, isn't 1xBet legally obligated to refund the original deposit amount (excluding any winnings or bonus funds) if a user's account faces issues?

​My ID: 1081089705

Gmail: akramul100bd@gmail.com

​When I email them from my registered address, they ignore me. Yet, when a complaint is filed on Casino Guru, they drag it out for months replying here. Is this not harassment?

​I demand that you make my post public. If 1xBet and Casino Guru have the honest courage, answer me logically in this public thread. I possess thousands of proofs backing every single statement I have made.

​My ID: 1081089705

Gmail: akramul100bd@gmail.com

Dear user, let me say that despite understanding your feelings, no demands will work on the forum. As you can see, all your posts are public, but I see nothing concrete I could respond to in the way you conceptualized the last post. In that case I believe my previous information remains the same:

"I understand what you are saying, but sadly, just as I mentioned earlier, we at Casino Guru Complaint Resolution Center cannot challenge the casino and support your claims. Your request could not be approved the way you formed it. More details should be sent via email. Here on the forum, we do not address formal requests or set complaints, I'm sorry.

Maybe if you aim to reach a sort of settlement with the casino, it would be better to inform their side in the first place."

I cannot assist you since here on the forum, we do not investigate; we talk. Investigations and assessments are solely made through the complaint process, which is fact-based.

I hope we can avoid accusing each other of being unobjective.

Your complaint was rejected but just as I shared here publicly a few days ago, the reason was clearly stated in the longer version: "I also understand your proposal to complete a live video verification. While this may appear to be a reasonable solution from your perspective, and I can agree with this, I also find the casino's position understandable and reasonable. Before considering any alternative verification methods, it is entirely appropriate for the operator first to require that the standard verification requirements be satisfied, as the casino explained above. This approach is fully consistent with common industry practices and the operator's KYC/AML obligations.

After carefully reviewing all of the information and explanations provided by both parties, I cannot conclude that the casino's position is unreasonable. The requirement to verify the account holder based on information and evidence that corresponds with the registration details is consistent with standard KYC and AML practices across the online gambling industry. Although I appreciate your explanation that the discrepancies might have resulted from honest mistakes, players are always responsible for ensuring that the information entered during registration accurately reflects their legal identity.

In light of the above, I am unable to conclude that the casino has acted unfairly by refusing to amend the account details or complete the verification based on the information currently available. Accordingly, I have no reasonable grounds to ask the casino to deviate from its verification procedures in this case.

By registering an account, you accepted the casino's Terms and Conditions and assumed responsibility for complying with them, just as every other player is expected to do.

Taking into account all of the above, and the fact that this situation resulted from inaccuracies in the information provided by you during your account registration, I have not identified any conduct on the casino's part that would be contrary to its Terms and Conditions, established industry standards, or our principles of fair gambling.

Accordingly, I have no grounds to challenge the casino's current stance, and this complaint will now be closed as Rejected."

In my opinion, the mediator explained the nature of the problem more than transparently, and it's understandable that we cannot force the casino to act the way you demand.

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Not response my sms ?? Spam 100%

Hey, I get it's frustrating, but this sounds like a rather clear explanation that there will be no further discussion. I would not thus expect responses. Better to leave that to the complaint you submitted. I expect the casino will inform us of what went wrong from their perspective. Hang in there, please.

Description:

"I am reporting a deposit issue with 1xBet. On December 26th, at 8:22 PM, I deposited 500 INR into my account. Despite the transaction being successful on my end, the funds have not been credited to my 1xBet player ID: 1488385369.

I have already tried contacting their support but have not received a satisfactory resolution. I am attaching the payment receipt/screenshot of the transaction as evidence. Please assist me in getting my funds credited or refunded."

Hello, I can imagine you're frustrated. When you say you haven't received a satisfactory or other resolution, could you please explain what you were told? In most cases, the casino must first verify the matter with their payment provider, for example. In any case, please keep us updated.

Description:"

I am filing a formal complaint against 1xBet regarding a missing deposit. On December 26th, at 8:22 PM, I deposited 500 INR into my account using UPI.The transaction was successful from my bank's end, and I have provided the payment receipt and the UTR/RRN number to 1xBet support. However, 1xBet is insisting on an ARN (Acquirer Reference Number) to track the payment. My bank has confirmed that for UPI transactions, an ARN is not generated; only card transactions have ARN numbers. For UPI, the only valid tracking reference is the RRN/UTR, which I have already shared.Despite this, my funds have not been credited to my player ID: 1488385369. I request Casino Guru to intervene as 1xBet is asking for a document (ARN) that does not exist for this payment method, effectively withholding my funds."