1xSlots Casino – generel debat (side 7)

Er de troværdige? Hvad nu hvis jeg fortalte dig, at de forsvandt og efterlod mig med 10 pesos og mine 127 MXN? De forsvandt simpelthen og efterlod mig med ingenting. De vil ikke hjælpe dig gennem nogen kanal; det virker som om, at alle er involveret. Det er blevet en modus operandi for 1xslots. De har skamløst opfundet spilnavne, der ikke findes på deres platform, og påstår, at jeg brugte mine penge der - tilfældigvis det samme beløb, som de stjal. Det virkede som et legitimt casino, men de tager dine penge uden skam. Uanset hvor attraktivt de prøver at få det til at virke, med væddemål, spil eller hvad som helst, to ord: ulækkert casino.

Hi, so I understand correctly that you had 127 MXN in your player account and you say that the casino left you with only 10 and you didn't play with the money, right? You didn't use any bonuses or anything like that?

Do you have any game history where you can see what you played?

God dag!

Vi beklager dybt, at du har oplevet en så ubehagelig situation på vores hjemmeside.

Vi har desværre ikke dine oplysninger til at bekræfte præcis, hvad der skete, men vi vil gerne forsikre dig om, at vores medarbejdere ikke har adgang til din saldo. Vi er et licenseret casino, og eventuelle uautoriserede debiteringer på din konto er absolut uacceptable.

Vi har svært ved at tro, at vores supportmedarbejdere ville have opfundet et ikke-eksisterende spil for at forklare brugen af ​​midler. Er det muligt, at der var en misforståelse? Vores platform tilbyder et bredt udvalg af spil og udbydere.

Før du søger efter en specifik titel, beder vi dig om at bekræfte, at du ikke bruger en VPN, da dette kan påvirke tilgængeligheden af ​​bestemte spil.

Hvis vores supportteam har informeret dig om, at pengene blev brugt på en bestemt spilleautomat, skal du også sørge for, at ingen andre har adgang til din konto. Hvis der er blevet placeret væddemål, betyder det, at nogen manuelt har logget ind i spillet – eller aktiveret autospiltilstand – for at placere væddemål fra din konto.

Goddag! Vi beklager, at du havde en ubehagelig oplevelse.

Vi vil dog gerne præcisere, at vi er et helt andet projekt — 1xSlots.

Af denne grund har vi ikke adgang til eller mulighed for at gennemgå situationen, der opstod på et andet casino, og vi vil desværre ikke være i stand til at hjælpe dig med den sag.

True. The posts have been moved to the correct casino, thanks for your keen eye. 🙂

Excellent job of reading the post and tagging the wrong casino on this thread. Stay hot! Pure excellence Jaro!!!!!

Kære alle, problemet jeg havde var med 1XBET casinoet, ikke med jer. Jeg sætter pris på jeres svar og er også meget overrasket. Jeg beundrer især jeres tilstedeværelse på dette forum, da 1xbet ikke har givet nogen forklaring på, hvorfor min indbetaling er forsvundet. Undskyld venligst eventuelle ulemper, jeg måtte have forårsaget.

The player wrote under the wrong casino, so I tried to find out if he was talking about this specific one or another one he mentioned in his post. Sometimes casinos sound very similar, and players or I can easily get confused. His posts were moved to the correct casino. 

If this is your only job on this forum, you're probably not having a very happy period.

Præcis, jeg spillede på min telefon, og bam, den døde, fordi batteriet var dødt. Jeg fortsatte straks på min bærbare computer, og da jeg loggede ind, overraskelse, manglede pengene. Der var kun $10 ud af $127 (jeg husker beløbene meget godt, fordi det er derfor, jeg skyndte mig at tænde min bærbare computer). Da jeg tjekkede, hvad jeg kunne (fordi det er værd at bemærke, at casinoet ikke fører en fortegnelse over dine spil), eller i det mindste giver de det ikke til kunden, som i alle de online casinoer, jeg kender, da jeg bad om hjælp, gav de mig kun navnet på det spil, jeg tilfældigvis brugte de $127 på (som de siger var roulette et eller andet). Og de vil heller ikke give dig fortegnelsen. De har adgang, men det har jeg som bruger ikke. I det mindste satte de alle hindringer i vejen for mig, og de gav mig aldrig noget tilbage og fastholdt deres løgn til det sidste. Jeg ville ikke blive ved med at kæmpe for de penge, som kun de kender til, fordi de ikke kunne returnere dem eller løse problemet, selv bare for at undgå at blive afsløret eller for at se godt ud for deres kunde. Kort sagt, det var skuffende, fordi jeg kunne lide det, men man kan ikke blive ved med at stole på det, hvis noget så mærkeligt og håndteret på den mest arrogante måde skete den eftermiddag.

Jeg har ventet på to indbetalinger, jeg har foretaget, i dagevis, seks dage for at være præcis, og de sidder bare fast i "behandlingen". Og du ved, hvor forfærdelig deres kundeservice er; de giver dig bare en omvej og løser aldrig noget. Denne gang taler jeg om 1XBet.

Thanks for clarifying. I saw that the casino also responded to you about this situation. Have you tried to resolve it in other way? If you're interested, I would suggest submitting a complaint with us, and our team would investigate everything necessary.

But I won't force you, and I'll leave the decision up to you. 

not show bonus blance



If a bonus was supposed to be credited to your balance but hasn’t appeared, it’s best to check with the casino directly. I can see there are wagering requirements and you haven’t made any progress yet, but if the bonus isn’t in your balance, I understand why you haven’t been able to wager it.

Ask them what needs to happen for the bonus to appear. It might take some time, or they may need to credit it manually, but I can’t say for sure.

I’d suggest checking with the casino first. Have you already contacted them about this?

Hello!

We’re glad you stopped by our platform! We hope you’ve already found some games that caught your eye 🙂

Regarding the bonus shown in your screenshot, it needs to be wagered using real funds, which means placing bets on slots. Please note that slots marked as excluded do not count toward the wagering requirement. If you don’t have any funds in your balance yet, you can make a deposit.

Once the total amount of your bets reaches 11 400 LKR, the 380 LKR bonus funds will be credited to your main balance and will be fully available for you to use.

It’s also important to note that both winning and losing bets count toward the wagering requirement. So you can still win while making progress toward completing the wagering requirement.

We’re always happy to help, but for questions like this, we recommend contacting our support team directly. Since they'll have access to your specific account details, they’ll be able to provide you with the most accurate and up-to-date information 😉

Good luck, and we hope you have a great time!

Subject: Urgent: 1xSlots rejected my withdrawal request, asked for identity verification documents, and has since stopped responding – I need help resolving this issue.

Hello to the Casino Guru team and forum members,

I am writing this post because I have repeatedly tried to resolve a serious issue with the 1xSlots casino directly, yet I have not received a clear response. I sincerely hope that a member of the Casino Guru team can assist me in obtaining an official response from the casino.

Here is a detailed, step-by-step account of what happened:

I deposited funds into my 1xSlots account and subsequently attempted to withdraw my available balance. However, the withdrawal request was rejected, and I was informed that I must verify my identity before the withdrawal can be processed.

I contacted customer support and was instructed to reach out to the security department via email at security@1xslot.com. I was asked to provide identity verification documents and to explain the reason for my inquiry.

I contacted the security department and submitted the requested documents and photographs. Initially, there was a misunderstanding on my part regarding how the required photo should be taken; once I realized this, I apologized and attempted to rectify the error by sending the correct materials.

I have made a genuine effort to cooperate with the casino’s verification procedures. I am not refusing to verify my identity, and I am fully prepared to provide any additional, legitimate documentation required to complete the verification process. Unfortunately, after submitting the requested materials and making repeated attempts to follow up, I have stopped receiving clear responses. I also tried reaching out to support again, but I still do not know whether my documents have been reviewed, whether my identity verification is still pending, or if there is some other issue preventing me from withdrawing my balance.

I also contacted support via an alternative email address to seek assistance, but I was informed that such requests must be made through the email address linked to the gaming account. I understand this requirement, and I have also attempted to contact them using the email address registered to my account.

What concerns me most is that I have followed the instructions and tried to resolve the issue, yet I still have no clear information regarding the status of my account or my withdrawal request.

I understand that security verification procedures can take time, and I respect the casino's right to verify the identity of its customers. However, I believe I am entitled to clarification regarding the status of my identity verification and to know if there are any other requirements I have yet to meet.

I am asking the Casino Guru team to help me bring this matter to the casino's attention and to obtain a clear, definitive response.

I urgently require clear answers to the following questions:

1. Has the Security Department received the documents and photos I submitted?
2. Is my identity verification still under review?
3. If any documents are incorrect or missing, which specific documents do I need to provide?
4. Are there any restrictions on my account that I should be aware of?
5. What steps should I take to resolve the rejection of my withdrawal request?

I can provide screenshots of my correspondence with Customer Support and the Security Department to demonstrate my repeated attempts to resolve this issue.

I am not asking for special treatment, nor am I trying to bypass any security procedures. All I am requesting is a fair review of my case, clear communication, and an opportunity to complete any necessary verification steps to resolve the withdrawal issue.

I kindly ask the Casino Guru team to help me obtain a response from 1xSlots. I have tried to resolve the issue directly, but I no longer know what steps to take without clear guidance from the casino.

Thank you for taking the time to read my complaint. I sincerely hope that someone can help me resolve this issue as soon as possible.

Kind regards,

A player seeking a fair resolution to her issue

That’s definitely more concerning than a simple withdrawal delay.

If the withdrawal was rejected, the casino then requested identity verification documents, and communication stopped after you provided what they asked for, the main issue now is whether they are actually processing your verification and what is holding it up.

Since your complaint with us has already been submitted and is currently waiting for review, there’s no need to open another one. Make sure the Complaints Team has the latest update about the rejected withdrawal, the documents you were asked to provide, and the lack of response afterwards.

For now, I’d wait for the complaint to be reviewed rather than repeatedly going through the same conversation with support if they are no longer giving you any useful information.