22bet Casino – generel debat (side 15)

Quick update: the situation has now become worse. 22bet has replied that they are closing my gaming account and stopping any cooperation with me after a Security Department investigation. They refer generally to their Terms and Conditions and to possible multi-account rules, but they do not provide any concrete evidence, dates, account details, or explanation of what I supposedly did wrong.

They also say the decision is final, not subject to appeal, and that further questions will be ignored.

This makes no sense to me. The only possible thing I can think of is that my son had an account with them around three years ago. My own account was opened in 2025, so I do not understand how this can reasonably justify closing my account now and blocking access to my funds.

Has anyone else had 22bet close an account like this after a long verification process, citing multi-account rules without giving specific evidence? Did they refund the balance?

Oh, I guess that now we know what the casino has been investigating all the time. I would also like to say that, frankly, it is sort of the business standard for casinos not to share their findings with players, as they consider rule breaches involved on the players' side. Yeah, I know how it sounds.

Imagine that from their perspective: the matter is crystal clear, the call has been made, and explaining how they came to the conclusion would only help future multiaccounters. That's what I usually hear.

Our approach is a bit different, and despite the final decision, we aim to understand what specifically led the casino to this conclusion on an evidence-based level. Therefore, please make sure to update the complaint. Your mediator needs to know what has just happened in order to proceed in the right direction. 🙏 This is not over yet.

22bet Mexico vil ikke lade mig hæve mine gevinster. Efter at have opfyldt utallige krav for at verificere min konto, har jeg stadig været i verifikationsprocessen siden den 25. september. De vil ikke lade mig hæve mine gevinster. Hvad foreslår I, jeg gør?

Being asked to meet repeated verification requirements without knowing what is still missing is understandably frustrating.

What documents has 22bet requested, and have they explained whether any were rejected or are still being reviewed? Also, how much are you trying to withdraw, and did your winnings come from casino games or sports betting?

We generally allow up to 14 days for verification. Since yours started on September 25, that period reaches October 9. This concerns the overall verification process; additional document requests don’t automatically restart the waiting period.

If it remains unresolved after that, we can consider the appropriate next step based on your answers. Casino Guru handles casino-game disputes, but we cannot mediate complaints relating solely to sports betting.

Hi everyone,

I am hoping someone here or a Casino Guru representative can help me with an issue I'm facing with 22bet.

My account has been restricted / blocked for weeks now without any valid justification from their team. On top of that, I have pending funds that I am unable to withdraw. I have tried contacting their support multiple times, but I keep getting generic replies or complete silence, and nothing is being resolved.

Has anyone experienced something similar with 22bet? Is there any advice on how to speed up this process or get them to review my case?

Thanks in advance for any help!

Being unable to access your funds for weeks while receiving only generic replies is understandably frustrating. I see you already have an open complaint with us, so our complaint team can examine the restriction and the outstanding withdrawal. We cannot promise a faster payout, but I hope this helps bring a clearer explanation.

Could you tell us when the account was first restricted and how much money is currently held? Had your account been fully verified beforehand, and has 22bet requested any additional documents or mentioned a specific reason for the restriction?

Please continue following your complaint specialist’s requests, and feel free to share any developments here too.