888 Casino – generel debat (side 3)

We’d like to let you know that your card does not support payouts. As a result, your withdrawal will be processed via bank transfer to the account connected to your card.

To continue, please upload the required documents using this link: Submit a request

1. Valid ID (You can skip this step if you’ve already provided your ID.)

2. Bank statement

Please provide a bank statement in PDF format for the account linked to your card. The document must clearly show:

Your full name

IBAN or account number, and SWIFT code

Card number or transactions made using the card (If the full card number is visible, please show only the first 6 and last 4 digits)

Bank name and logo

Once your documents have been reviewed and approved, your withdrawal will be processed via Wire Transfer. Funds should arrive in your bank account within 5-8 business days.

Thank you for your cooperation. If you need any assistance, please visit our Help Center

I`ve send them all documents. No response. Contact only bootchat.

Hi stanmat,

Thank you for the details. Now it looks like the issue is connected to the payout method and additional verification for a bank transfer, since your card apparently cannot receive payouts.

If you have already uploaded all the documents they requested, I would give them a little time to review them, especially if you sent them only recently. The most important thing now is to keep all communication and proof that the documents were uploaded or sent.

Could you please tell us when exactly you requested the withdrawal and when you submitted these documents? Also, have they confirmed that any of the documents were accepted, or are you still waiting for the first proper reply from them?

If this keeps going without a clear answer for a longer period, especially if more than 14 days pass from the withdrawal request, then submitting a complaint with us could be a reasonable next step so our complaint team can look into it in more detail.

I`ve send them documents on 2 September. They didn````t confirmed that any of the documents were accepted. I am still waiting for first reply from them?

I`ve sent them again all documents today 21 September.

At this point, I probably wouldn’t wait any longer. If you submitted those documents on September 2, then the 14-day period I mentioned in my previous reply has already passed.

Of course, the decision is up to you, but I think opening a complaint with us would make sense now. Our team could take a closer look at what’s going on and see whether there’s anything we can do to help.

I``ve sent them all documents again today 21 September.

What I need to do if I want to open complaint with you?

Fill out the complaint form, explain to our team what’s happening, and then be a bit patient while they review the case.

You can find the complaint form here.

 am extremely disappointed and outraged

by 888 Casino's unacceptable handling of

my withdrawals. Since September 26,

2026,I have been waiting for two

withdrawals totaling 25,000 SEK. Despite

submitting the requested documents and

contacting support repeatedly, my money

remains unpaid,my emails are ignored,

and no clear explanation has been

provided. This is completely

unacceptable. I demand the immediate

release of my 25,000 SEK.I have lost

confidence in 888 Casino's

professionalism and transparency.I am

requesting Casino Guru's urgent

intervention to resolve this matter. I refuse

to accept further unjustified delays or

empty promises.

Waiting since September 26 for 25,000 SEK without a clear explanation is understandably frustrating. That is now beyond the 14 calendar days we generally allow for withdrawal processing.

When did you submit the last requested documents, and has 888 confirmed that your verification is complete? Also, do the withdrawals still show as pending, or have they been marked as processed?

Have you already submitted a formal complaint through our Complaint Resolution Center, or have you only posted here on the forum? That distinction matters because the complaint team handles case reviews, while we discuss the situation here.

For now, please leave any pending withdrawals untouched rather than cancelling them.

Thank you for your response.

I submitted the requested documents to 888 Casino, and they confirmed by email that the documents had been forwarded to the relevant department. However, I have not received confirmation that my verification is complete.

My two withdrawals, totaling SEK 25,000, have been pending since September 26.

I have not yet submitted a formal complaint through Casino Guru's Complaint Resolution Center, but I intend to do so.

I have not cancelled either withdrawal.

Thank you for clarifying. So, the documents have reached the relevant department, but 888 Casino has still not confirmed that your verification is complete, and both withdrawals remain pending. It was also a good decision not to cancel them.

I can see that you have now submitted a complaint and that it is waiting for review. Our team will first assess your submission and contact you if they need any further information. For now, please be patient and keep the withdrawals pending. If the casino confirms your verification or processes either withdrawal in the meantime, please let us know.

Thank you very much for your response and your assistance. I really appreciate your support and hope this situation can be resolved soon.

You are welcome.

I believe the same and want to see positive outcome. 🙂