1 år siden
I'm aware you already submitted a complaint on our website so there's not much more you can do at this moment. Please, stay patient and I hope it will get resolved. Unfortunately, it usually takes some time.
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888 Casino – generel debat (side 2)
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9 måneder siden
Hej, ved du, at 888 accepterer et kontoudtog i digitalt format som bevis for bopæl (jeg mener den online fra bankens hjemmebank)? Eller accepterer du det kun i papirformat? De bad om en regning eller kontoudtog uden at angive, om det er papir eller digitalt. Desværre bor jeg hos mine forældre og har ingen regninger i mit navn. Jeg skal sende dette dokument, og jeg vil ikke lave fejl, ellers må jeg bede banken om at sende mig et papir. Tak på forhånd
Redigeret af forfatter 9 måneder siden
Automatisk oversættelse:
9 måneder siden
Usually, as far as I know, the proper format is .pdf. The best thing, though, is always check this kind of information with the casino itself. Try to ask the support, they should be able to answer this kind of questions.
6 måneder siden
Godaften, jeg skriver for at finde ud af, hvordan jeg genaktiverer min spillekonto. Kort sagt, de deaktiverede min konto midlertidigt. Efterfølgende modtog jeg en e-mail, der fortalte mig, at de ville have al den dokumentation, som jeg selvfølgelig fremlagde. Efter mere end 1 måned stadig ingenting.
Automatisk oversættelse:
6 måneder siden
Hi, so do I understand correctly that they closed your account for the time it would take you to pass the verification successfully ? You say that you have provided the documents and you have not yet heard from the casino if everything is okay or if there is still something to be done, is that correct ?
I think if you have been waiting so long, I would file a complaint here on this link and our team will try to investigate and see if something can be done to help you.
I don't think the document check should take that long, so I would definitely go for it.
Let me know how you decide.
6 måneder siden
Det vil ikke engang lade mig åbne det link, du angav. Kan ikke logge ind
Automatisk oversættelse:
6 måneder siden
Hello, would you care to send a screenshot, please?
Let the URL of the page and the error be visible. Indeed, it's better to be logged in before you try to submit the complaint.
We will be here for an update. 🙏
6 måneder siden
dette er det link, jeg fik tilsendt for at indgive tilbagekaldelsen
Automatisk oversættelse:
6 måneder siden
Thank you! Since we have been constantly under DDoS attacks since Friday afternoon, it may be the cause of this issue. Try to create the complaint when you can access the site.
I really think it may be connected. Sadly, not much to do about it. 🙁
Let me know how it goes, please.
6 måneder siden
Hvis du kan sende mig linket, fordi det bare ikke lukker mig ind
Automatisk oversættelse:
6 måneder siden
You may find it in the complaint section, the general one is here 👈
Does it work, please?
6 måneder siden
Nej, det går heller ikke
Automatisk oversættelse:
6 måneder siden
Please try to clear cookies and cache, perhaps as well, and then try to open the link to file a complaint here.
Let us know if all this will help, please.
6 måneder siden
I would love to help you, but for that I need to understand what seems wrong, can you describe the issue or provide a screenshot at least?
In any case, if you're using a mobile device, try also switching to the computer, please. Open the developer's console and provide a screenshot showing the issue when the tab called "console" is clearly visible.
Only in this manner can our tech team identify the issue and its resolution.
I appreciate you taking the time to respond.
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