First of all, thank you for joining the discussion. The player has submitted a complaint here and we're currently waiting for the player's reply (https://casino.guru/abo-casino-player-has-experienced-technical-glitches)
I suppose the person who's assigned to this case will contact you in case it's needed.
So what exactly are you trying to reach here? You complained about the lost money, the lack of communication. Now, when the casino tries to talk to you, you don't want to talk to them 😕
EVERYTHING YOU KNOW YOU ARE RESPONSIBLE FOR IT YOU KNOW IM RIGHT SO DONTHE F*** RIGHT THING FOR ONCE I DONT EVEN WANT THE F*** MONEY CREDIT IN MY ACCOUNT AND ILL PLAY HIGH BETS AND GAMBLE THE LOT AND STREM IT SO YOU SEE WHAT IM SAYING F*** THE $5k YOU WONT PAY IT ANYWAY WE ALL KNOW THIS BUT ABO WILL LOOSE MORE CASH THEN ME WITH ALL THIS BAD FEED BACK ON PLENTY MORE SITES ASWELL SO PUT YA MONEY WHERE YA MOUTH IS ABO CASINO LETS PLAY CAN A SURE U YOU DONT PROVE ANYTHING BECAUSE YOU CANT SCAMMING DOGS
FUNNY MY GAME HISTORY DONT SO S*** WHAT YA SAYING LOOK AT THE DATES I PUTNIN 1/11/21 till 1/12/21 LOOK AT WHAT I HAVE ACCESS TO NOTHING AND LOOK ALL THEM SPINS AND F*** ALL IN RETURN TRY HARDER TO PROVE YA CASINO ISNT BULL***
I'm duplicating the manager's answer here:
I've rechecked your last bets.
From the moment you had about 5000 EUR on your account till the moment you have spent all the funds, you have played several slots. You played Platinum Lightning Deluxe with the stake of 12.50 AUD, then you changed your slot and played Buffalo Hold and Win with the stake of 10 AUD, 20AUD, and 75 AUD, then you made about 40 spins in Wild Wild Vegas with the stake of 6 AUD and then start playing Hot Triple Sevens Special and Wolf Treasure. In total, you have played 5 different slots before your balance reached zero, and the funds you are talking about were just gone, you have used them to play by yourself.
I have all the necessary screenshots, which show that you play, and no lag or errors on the site could not be, given that you change and bets and slots, if necessary, I can send their manager. @Daniel
Regards,
Team Abo.
that’s my deposits THOUSANDS
From our side, we would be happy to resolve this issue in a way that would make you happy.
I understand how you feel, I understand that you are upset, and we want to smooth things over for you.
We will send you a Personal Proposal via mail.
The most important thing I want to point out again is that we do not affect your game or your balance in any way. Again, we care about our reputation and comply with all the rules of the license, as evidenced by the numerous reviews and articles, on major news sites like this one.
From our side, we would be happy to resolve this issue in a way that would make you happy.
I understand how you feel, I understand that you are upset, and we want to smooth things over for you.
We will send you a Personal Proposal via mail.
The most important thing I want to point out again is that we do not affect your game or your balance in any way. Again, we care about our reputation and comply with all the rules of the license, as evidenced by the numerous reviews and articles, on major news sites like this one.
THIS IS JUST A WAY THEY STALL TO BUY MORE TIME FOR MORE EXCUSES IM TALKING TO ABO CASINO VIP MANAGER SHES AS WORSE MAKES ME A S*** OFFER AND I SAID NO I MADE ANOTHER ONE THEN SHE SAID IVE ASKED THE MANAGER WAITING FOR A ANSWER NOW FIRST NAOMI YOU WHERE THE ONE TAKING CARE OF MY ISSUES AND ILL BE TALKING TO YOU ONLY NOT ILL BE TALKING TO YOU BUT WAITING FOR ANSWERS FROM ABO CASINOS REAL MANAGERS SO THIS IS LIKE A EMAIL WAR LIKE HOW MANY DAYS AND EMAILS DO I HAVE TO SEND TO GET REAL ANSWERS ABO CASINO GETS WORSE EVERY DAY
Dear stevenwfry
We apologize for the delay. We are currently waiting for a response from Martin (Casino Quality & Complaint Specialist)
I am sure we will have everything resolved as soon as possible!
IVE SENT A EMAIL TO NAOMI EXPLAINING THE SITUATION SHE HAD OVER 48HR TO DISCUSS THIS WITH MARTIN WHEN THEY MADE ME THE OFFER SO JUST ANOTHER LIE AND EXCUSE ON ABO CASINOs BEHALF SO PLZ REFER TO MY EMAIL I SENT SOMEONE SHOULD LOOK IN TO THIS CASINO ITS NOT ONE YOU CAN BELIEVE OR TRUST ITS SO EASY PROCESS FOR THEM WHEN THEY WANT YOUR MONEY BUT WHEN YOU WANT YOURS YOU GO THROUGH THIS B**s**T WARNING TO EVERYONE WANTING TO JOIN THIS CASINO IVE DEPOSIT OVER $10K VIP CUSTOMER AND I GET TREATED LIKE A DOG AND MADE TO FEEL LIKE A THIEF BECAUSE IVE GOT A COMPLAINT DONT MAKE THE SAME MISTAKE I DID STAY AWAY FROM ABO CASINO AND ITS PARTNER CASINO YOULL BE BETTER OFF
I'm just wondering if you really believe that using caps lock helps in this case...it's actually difficult to read so it's possible that some important fact or information that you wrote might be overlooked.
HEY DANIEL
MAYBE IF U DID YA JOB RIGHT IT WOULDNT TAKE LONG FOR A ANSWER TO PEOPLES COMPLAINTS BUT YOU WANNA TXT STUPID S***T LIKE THAT AND THINK YA FUNNY WELL SMART A*** MY PHONE IS JAMMED ON BIG BOY SO IT ONLY USES
You didn't use capitals before so it has nothing to do with your phone... If you believe that the casino employees will gladly deal with your case when you communicate this way, then you're wrong. They're human beings as well.
Mine kære venner jeg gør den ulejlighed at komme her for at råde jer til ikke at spille her. Jeg indbetaler 36 $ med velkomstbonus 72 $ ingen bonus er blevet frigivet i mysteriespillene i 6 måneder. Jeg har alligevel ikke vundet nogen steder, men det er casinoet, der fik mig til at forstå, at dette ikke er normalt held og lykke mig, det var min sidste indbetaling i et online casino god tid farvel
Hello, thank you for sharing. Not sure I understand what mystery games are, however.
Have a good time too 🙂
Så jeg er ærlig talt overrasket over de negative oplevelser her.
Abo Casino er uden sammenligning et super casino!
Verifikationer er meget hurtige her og uden at irritere spilleren 🙂
Spiludvalget er virkelig MEGA! Noget for enhver smag!
Ind- og udbetalinger er også meget hurtige her!!!
Og efter min mening kan du også vinde super, hvis du er heldig! Vægten her er HELDIGT 😀
Det er bare gambling 🙂
Jeg kan klart anbefale alle spillere, der har haft dårlige oplevelser, at give Abo Casino en chance!!!
Og til de spillere, der måske indbetaler 1-2 gange og taber, behøver du ikke nødvendigvis give dårlige vurderinger, bare fordi du ikke havde heldet med 1 eller 2 indbetalingen. Nogle gange indbetaler du 10x penge og taber, men det er ikke casinoernes skyld, bare uheld!!!
I slutningen af dagen, som jeg sagde før, held og lykke 🙂
Jeg kom til Abo Casino for mere end 1 år siden, og jeg har aldrig haft hovedpine!
For mig et meget velrenommeret casino, der drives af hæderlige mennesker!
Tak kære AboCasino for det fantastiske casino!!!
Med venlig hilsen
askan
Hi there,
I would like to add that we always felt that giving a casino a bad review should express that something is not actually working well in terms of quality of services, technical background, selection of games, or payment methods. Sadly some players just can't accept that in gambling it's normal to lose. 🙂
Thank you for mentioning that too 👍
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
