I tirsdags fortalte de mig, at det ville tage tre dage mere for verificeringen, i dag er der gået tre dage! Som jeg allerede havde tænkt, så vil de have kontoudtog fra november og december igen. Dette bekræfter i stigende grad mistanken om, at de er svindlere og forsøger at spille for tid.
Jeg kan kun råde alle til ikke at indbetale noget der.
Jeg håber nogen kan hjælpe mig her i forummet. Det vil jeg også give videre til min advokat.
Hi.
I browsed how palyers comment on the casino plus a few complaints, and to me it seems like the casino is a bit disorganized and innaficient. Despite having all the positives of fair rules and any other qualities, while dealing with players, they lose. User feedback is bad.
So, in light of this, I think the lawyer won't help you much, but if they fail to resolve that in 14 full days total, you may instead submit a free of charge complaint through our Resolution Center. All submitted and valued complaints have been resolved so far. What do you think?
Så vil jeg gerne indgive en gratis klage.
Tak for din indsats.
Please let us know if nothing will change by the mentioned time of 14 days and if not then we will try to help you.
If you have any questions about your complaint, feel free to ask them and we will try to answer them.
Der er ikke sket noget i mere end 14 dage.
Tak for støtten.
In that case, please follow this link and file a complaint. Our team will surely be glad to help.
What do you say?
They are scammers. They offer simple 25% real money cashback (1x wager needed) for last week live casino losses. You just need to contact them on Monday. Everything was fine until yesterday. In last week I deposited 766€ and played only live blackjack. Lost it all. I should get 191.5€ of cashback but they refuses to pay. I don't know what kind of people work there but it's simple just to look deposits history, live casino losses and count 25% of that... I have played there only because of that cashback, knowing that I will get 25% even if I loose. Avoid them
What is the reason for not paying, though? Is it stated in their terms that they will give that cashback every time, or are there some conditions to get that?
They said:
"I would like to kindly inform you that after checking your account, it appears that the amount accumulated during last week's activity does not meet the requirement and is not eligible for Monday's cashback."
That's obviously not true.
There are no any special conditions, just 25% of lost money in live casino. Minimum cashback is 5€ and maximum is 200€.
I have already made complaint on site and hope that it will help.
Thank you for clarifying that.
I would expect support to share the numbers and details clearly with you.
I went through the offer listed on the promo site and did not spot any limitations. I guess this is the offer:
https://alfcasino-2055.com/en/promotions/casino/live-cashback-25 👈
Well, I would be very hesitant too.
Test, it's that promotion.
It's very unfair if you offer cashback and then deny to pay out.
I wouldn't play there if not that cashback.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
