12 måneder siden
Hvis du vil diskutere noget i relation til Alphabook Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Alphabook Casino – generel debat
12 måneder siden
Godmorgen, jeg har ventet på min tilbagetrækning i to uger, de har ikke kontaktet mig, jeg tænker, at dette er en fidus, og der vil fortsætte med at gå flere dage, og de vil ikke betale mig.
Automatisk oversættelse:
12 måneder siden
Hello, I see that you have encountered problems in the casino with the withdrawal. 2 weeks is the time we give casinos to solve this process and it seems that nothing has moved yet.
However, it was a good step that you filed a complaint, because our team will try to help you.
Anyway, is your account fully verified yet? Have you had any successful withdrawals at the casino?
Let me know.
12 måneder siden
Det er rigtigt, jeg prøver at kommunikere, fortæller de mig to uger mere. Jeg vil gerne have dem til at kontakte kasinoet, fordi det er en fidus, mine herrer, se, det er allerede tre uger siden, og de giver mig undskyldninger for at betale. Jeg skriver en e-mail, og de svarer ikke, men de bliver ved med at sende mig kampagner. Jeg vil gerne have dig til at hjælpe mig. med denne anmodning
Automatisk oversættelse:
12 måneder siden
The best you can do now to move forward is to address your complaint, it is quite urgent since there is one day left for you to respond. So, please do not delay the reply; use this green link to update the complaint now.
Thank you, and keep a close eye on your complaint, please.
11 måneder siden
even if all the casino's conditions are met, they reject withdrawals, they do not provide accurate information to support, there is a huge disconnect between the support sectors and unfortunately it seems to be an unresolved problem, it is extremely stressful and an unpleasant experience, this Alphabook casino, if you need it withdrawing your winnings will be in serious trouble
11 måneder siden
Hi, what happened at the casino when you say your withdrawals are rejected, did the casino give you any reason for that ? Do you already have a verified account at this casino ? How long has your withdrawal situation been going on ?
Please describe a bit more so we can try to help you.
11 måneder siden
Everything is ok, account verified, deposit made, support says they need to carry out additional checks, but they don't ask for any additional documents, they just say they need more time and this time period never comes to an end and they say they don't know the exact date This can happen.
11 måneder siden
Hello, and thanks for the details.
You know, it just might be an internal check for which no additional documents are needed, maybe your account got somehow flagged, meaning the internal system has found possible issues and that sort of thing needs to be covered by employees. In some cases, further checks are random, but they must be done before the withdrawal takes place.
I'm trying to say we can only speculate here, and I understand you are not very fond of waiting.
Speaking of which, for how long have you been waiting so far? Or better, when did you submit the withdrawal request, please?
11 måneder siden
I will wait a few more days, but if there is no answer or solution I will comment here again, I imagine that non-transparent casinos are not supported here.
11 måneder siden
I don't think that would be a bad idea and if the casino ignores you or doesn't give you any relevant information we will try to help you. But let's try to hope for the best and that the situation will eventually be resolved. Be sure to let us know if there is anything new.
11 måneder siden
I would like to know if you can provide any intervention with this casino, there is no answer to my questions from them, my nickname is tatocampos
11 måneder siden
If the casino hasn't replied and you still don't know anything new, you can file a complaint here: https://casino.guru/complaints/all
Let's see where our team can get to and if your case will be resolved. I'm also attaching a guide so you know what to expect when you file a complaint: https://casino.guru/complaint-resolution-instructions
I will keep my fingers crossed that your situation is resolved as soon as possible. If you have any new information, be sure to let us know.
11 måneder siden
Alphabook casino gjorde, hvad jeg forventede, og sagde, at min konto af "hemmelige" årsager overtrådte kasinoets vilkår, men de kan ikke fortælle mig, hvorfor det skete. Forstå? De kan ikke bare fortælle mig, at de ikke vil betale.
Automatisk oversættelse:
11 måneder siden
I get what you're describing. In some situations, the casino cannot disclose why they chose to do so for security reasons.
However, since you have filed a complaint, our team will try to help you and learn more in this case.
So will it be possible to update us if you find out some information as well ?
11 måneder siden
The casino offers multiple virtual currency options for withdrawals, but they actually only accept USDC ERC20.
I thought my withdrawal problems were resolved when I filed a previous complaint, but after this, I have been repeatedly denied withdrawals for unknown reasons.
I think you need to have a representative of the casino explain this here and resolve the root cause of the problem.
Redigeret af forfatter 11 måneder siden
11 måneder siden
Dear player!
It is unfortunate, but the availability of the payment option is not something we can solve on the forum. It would be nice to get a casino representative here, but we can't make that demand - as I'm sure you already know 🙂
Once again, if you struggle to get your winnings, please submit a complaint. 🙏
I'm not able to explain the meaning of those "unknown reasons" - Are you able to do so?
4 måneder siden
Dette casino virkede godt i starten, men jeg tog fejl, jeg dyrkede sport i starten, og alt var fint, indtil de tog sportsbonussen væk, efter at jeg vandt lidt der, og så besluttede jeg at spille nogle slots, og jeg kan se, at velkomstbonussen tæller. er stjålet (f.eks. satser du 1000BRL, de tæller meget mindre på din bonusside). Bonusvilkårene og -betingelserne angiver absolut intet om specifikke spil, der tæller 100% eller ej med hensyn til gennemspilningen, og det forekommer mig, at alle slots tæller for mindre end de lovede 100%. Spillere pas på!!!!
Automatisk oversættelse:
4 måneder siden
Have you contacted the casino regarding this? This kind of information should always be stated in the bonus terms, and if you can not find it anywhere, try to ask the support. They should give you an explanation.
Let us know, please, if you find out anything regarding this.
Redigeret af forfatter 3 måneder siden
3 måneder siden
Problemet blev løst, efter jeg kontaktede support, men det tog et stykke tid at løse. Nogle spiludbydere regnede ikke det samme som de andre i et stykke tid, det syntes jeg var mærkeligt!
Efter et stykke tid fik de alle udbyderne ens.
Automatisk oversættelse:
