AvoCasino – generel debat (side 5)

Since submitting my complaint, I have fully cooperated with every verification request made by the casino, including providing the requested selfie with my bank card.

Instead of processing my €500 withdrawal, the casino has now raised new concerns regarding my payment methods and possible AML compliance. They have referred to transactions and an IBAN that I do not recognize and have requested further documentation.

I have always made my deposits from my own personal bank account. I do not understand the allegations made by the casino and have asked them to provide the exact transaction details, dates, payment references, and evidence supporting their claims so that I can respond accurately.

My withdrawal remains pending, and I would appreciate Casino Guru's assistance in determining whether it is reasonable for the casino to continue withholding my withdrawal after I have fully cooperated with their verification requests

Once more, I understand what you are saying, but I'm in no position to reflect on that. The mediator is the person trying to resolve the matter, and I have no means to judge whether further internal checks or AML procedures are or are not necessary. At this point the casino seems to consider that necessary; that much I can conclude from the situation described.

I fully cooperated with all verification requests. My concern is that after my account had already been confirmed as fully verified and after I submitted the requested selfie, additional issues were raised that had not previously been mentioned. I would appreciate an independent review of whether these additional requests are justified and whether they should continue to delay my withdrawal

I see, thank you.

I wanted to share the latest development regarding my withdrawal.

After completing all the additional verification requested by AvoCasino, including providing a selfie with my bank card, I contacted live chat again today.

The live chat agent informed me that my finance case is being handled and specifically stated that I should receive my withdrawal today. I have taken a screenshot of this conversation for my records.

At the time of writing, my withdrawal is still showing as Pending, so I am waiting to see whether the casino follows through on what was promised.

I will update this thread again once there is a final outcome. I hope AvoCasino honours its commitment and processes my withdrawal today.

Of course, thank you. I hope the money comes through soon.

I would like to share the latest development regarding my withdrawal.

My €500 withdrawal has been marked as "Complete" by AvoCasino, and I also received an email stating that the withdrawal was completed on their side. However, I still have not received the funds in my bank account.

During this process, I received different information regarding the expected payment timeframe. Initially, I was told that the funds would usually arrive within a few hours and up to 24 hours. Later, I was informed that I should wait up to 3 working days.

I contacted support again today because the funds are still missing. Support informed me that they have requested the payment reference number from their payment provider and will send it to me once they receive it.

At this moment, I am still waiting for the €500 to arrive in my bank account. I will continue my complaint until I have actually received the funds. I will update this thread again once there is any further progress

My €500 withdrawal has been marked as Complete, but I still have not received the funds in my bank account.

At this stage, I have no way to verify whether the payment was actually sent because I have not received a payment reference or ARN. I have asked the casino to provide proof of the transaction so my bank can trace it.

Until I receive either the funds or verifiable proof that the payment was sent, I cannot consider this matter resolved. I will continue updating my complaint as new information becomes available.

I am really disappointed with this casino, do not play guys, they don't pay your withdrawal they are lying, I am going to submit complain against there licence authorities for second time, and casino guru for what reason this casino receives high rates, they don't have safety rules

Hello, I understand you are not happy, but when it comes to your complaint, you marked it as resolved on your own 8 hours ago. So I wonder, are we perhaps missing a crucial update here? Thank you.