AvoCasino – generel debat (side 5)

Since submitting my complaint, I have fully cooperated with every verification request made by the casino, including providing the requested selfie with my bank card.

Instead of processing my €500 withdrawal, the casino has now raised new concerns regarding my payment methods and possible AML compliance. They have referred to transactions and an IBAN that I do not recognize and have requested further documentation.

I have always made my deposits from my own personal bank account. I do not understand the allegations made by the casino and have asked them to provide the exact transaction details, dates, payment references, and evidence supporting their claims so that I can respond accurately.

My withdrawal remains pending, and I would appreciate Casino Guru's assistance in determining whether it is reasonable for the casino to continue withholding my withdrawal after I have fully cooperated with their verification requests

Once more, I understand what you are saying, but I'm in no position to reflect on that. The mediator is the person trying to resolve the matter, and I have no means to judge whether further internal checks or AML procedures are or are not necessary. At this point the casino seems to consider that necessary; that much I can conclude from the situation described.

I fully cooperated with all verification requests. My concern is that after my account had already been confirmed as fully verified and after I submitted the requested selfie, additional issues were raised that had not previously been mentioned. I would appreciate an independent review of whether these additional requests are justified and whether they should continue to delay my withdrawal

I see, thank you.

I wanted to share the latest development regarding my withdrawal.

After completing all the additional verification requested by AvoCasino, including providing a selfie with my bank card, I contacted live chat again today.

The live chat agent informed me that my finance case is being handled and specifically stated that I should receive my withdrawal today. I have taken a screenshot of this conversation for my records.

At the time of writing, my withdrawal is still showing as Pending, so I am waiting to see whether the casino follows through on what was promised.

I will update this thread again once there is a final outcome. I hope AvoCasino honours its commitment and processes my withdrawal today.