Batery Casino – generel debat

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They have blocked my account

i have provided all the relevant info still they are not opening the account

28000 inr are stuck in the account

id: dipujapu@aol.com

Hello, I looked at the safety index and this is probably the first red flag of the casino. It's pretty low and I probably wouldn't play there if I had to admit it. 

As for the information you provided to the casino, what did they ask you? Do you know why they blocked your account? 🤔

They asked me to provide

photo identity

address proof

selfie with photo identity

selfie with todays date and time and chat screen

my phone number is correct

my email id is correct

provided all of above

just that i entered incorrect last name

which they are not ready to change neither there is any response nor there is any resolution its been 2 months now

28000 is stuck neither can play nor can i withdraw

I see why they blocked your account. Can you tell me why you entered the wrong last name please? It's a violation of the rules, so it's normal that the casino has blocked your account. 

I was not aware that this Batery online casino seeks a KYC -- And generally to hide the identity people enter incorrect name, so that you are easily identified. If I knew that this casino seeks KYC -- I wouldnt have played here in first place.

Also first up while deposit or withdrawals -- they never asked for any documents -- generally all online casinos who need KYC ask upfront only or latest on your first withdrawal -- but this casino never asked me -- you can see how many transaction I did on this casino in the attached image.

And my point/request is simple -- if you want to block my account then block it -- at least have an integrity to return the residual funds -- this way any casino will block anyone if the person wins -- how can anyone trust any online casino?

And if they were eventually wanted to do the KYC -- then they should have done upfront -- what sense does it make to ask details in between?

All in all this Batery online casino turned out to be horrific 🙁

Well you're right that they often do it on the first withdrawal but from the screenshot you showed me you've done all deposits and withdrawals are pending. That means that by the looks of it, those are the first withdrawals and that's when the casino started doing KYC. If you want a casino to do this process you will have to find an anonymous casino because most of them do KYC sooner or later. If you don't want to give out your personal details then don't play at any casino and certainly never lie or give false information. Then it will only work out that way. 

I'm not sure if you will be able to sort it out but I'll keep my fingers crossed.

No -- All those are successful withdrawals -- Amount has been credited to my bank account already

So you are saying just because the last name is incorrect casino has the right to withhold my money?

Oh well, I said that because I see deposits and then withdrawals waiting for approval, so I don't see any that would be successful. 

As for your question about the name, yes, players have to be careful to always state everything in the casino in their name and truthfully, so it could easily happen.

I am waiting at casino for 5000/- deposit, Today is 8th day and still i didn't receive my deposit. Whenever I contact chat support I have to contact by selecting wrong menu options and after they are repeating one same line our administration looking into this issue.

I'm sorry, have you tried contacting your payment provider to see if something has happened why you don't have a deposit in the casino yet? Or do you think you are waiting for the withdrawal? 

Check screenshot they close new request with automated bot reply

I have deposited earlier and got but that was small amount. There is no response from anyone just ignoring my transaction. There is no way we can contact in chat support to related issue. whenever I try to contact chat support there is AI which asks my request number after entering request number replies coms that I have to wait at least 3 hours while 8 days already passed.

I know it's not nice but try to check with your payment provider if everything is okay and the money has left your account. 

Or maybe an additional question, what payment method did you use for the deposit?

If the casino is trying to resolve this, try to hang on a little longer. Problems with deposits can be tricky at times and I have seen many players waiting for the same. 

If nothing happens, be sure to get in touch.

Yes payment was successful and I am 200% sure that it reached to casino.

I see. I would send the casino your actual transaction history showing the transaction as "finished." I think the casino will investigate, which no one else can help with. Hence, we must be patient.