Bet Andreas Casino – generel debat (side 2)

Ja, det fandt jeg ud af. De har et loyalitetsprogram, hvor du skal udføre opgaver, som der tildeles bonusser for. Så jeg gennemførte 5 opgaver ud af 5, og jeg skulle have fået bonuspoint. Den næste dag annullerede de simpelthen alle mine fremskridt i 3 opgaver og returnerede dem til deres oprindelige tilstand. Derfor blev der ikke tildelt bonuspoint. Endnu en fidus med bonusserne på dette casino. Løgne og bedrag er overalt i dette fupkasino. Tilmeld dig aldrig her.

Du kan fortsætte med at beskytte dette casino. Bedømmelsen er klart overvurderet. Svindlere snyder simpelthen med bonusser.

I saw how your complaint ended and believe me, I am truly sorry. I hate it when casinos do things like this and nothing gets resolved in the end. Nick did say that he would try to get more information from the casino but since it's related to sports betting, he couldn't help you any more and had to reject the complaint. 

Although I am sorry, I have a feeling that you have been with us for a while and you must know that everything related to sports betting is not in our area, so on the other hand, I look at it that you already know about such information, especially if you have had a few complaints filed already.

I don't know if you have corresponded with Nick or not, but if it could be resolved and the casino would refund your progress I would be happy. But I will only know if that happens and you let me know. 

Anyway, did the casino tell you why they took your points away ? 

Så de gav ikke en bonus ikke kun for sportsvæddemål. De gav mig heller ikke en bonus på casinoet. De gav ham slet ikke noget.

djak1987

Senior studerende

6 TIMER SIDEN Original

Oversættelse

Ja, det fandt jeg ud af. De har et loyalitetsprogram, hvor du skal udføre opgaver, som der tildeles bonusser for. Så jeg gennemførte 5 opgaver ud af 5, og jeg skulle have fået bonuspoint. Den næste dag annullerede de simpelthen alle mine fremskridt i 3 opgaver og returnerede dem til deres oprindelige tilstand. Derfor blev der ikke tildelt bonuspoint. Endnu en fidus med bonusserne på dette casino.

Dette er endnu en bonus fra casinoet, som heller ikke blev tildelt.

I'm also sorry the bonus did not work well for you. If I'm not mistaken, those tasks required betting - using your funds to achieve bonus points, right?

Normally, we consider bonuses something above the usual experience, especially when it is up to the player whether such a bonus is worth taking. But the situation is different when the bonus is subsequent to a deposit or motivated by betting real money.

Thank you for sharing, and I hope your next pick will be much luckier!

Jeg skulle have fået en bonus efter at have foretaget en indbetaling. At vælge imellem. Kasinobonus eller sportsvæddemålsbonus. De gav mig ikke noget. Kasinoet er fuld af fidus.

I see. Well, not a pretty good attitude toward players!

And is this missing bonus also related to the loyalty program?

At this point, this is the part I do not fully understand. 🤷‍♀️

Den første indbetalingsbonus blev ikke udstedt. Hverken sportsvæddemål eller kasinovæddemål. De har også separate bonusser til deres loyalitetsprogram, og der er det samme bedrag. Dine fremskridt nulstilles simpelthen, så intet krediteres.

Have you contacted the casinos support about this issue? Did they give you any explanation, perhaps?🤔

De forklarer ikke noget. Hvad kan de forklare, hvis de er svindlere? og det ved de selv meget godt.

I understand your feelings.

You know, here on the forum, we have few tools to investigate, so we stick with the questions. I understand that if we are all lacking the answers, it does not look very convincing for the casino. The only way to make it official is through a complaint. Sadly, when it comes to sports betting and sports betting bonuses, we do not get involved.

I think you should know that the Safetxy Index you are not happy with does not consider sports betting at all.

So, if you care to check on sports betting sites, please find other sources. We only review casinos, not sportsbooks.🙏

Kære casinoguru! Fortæl mig venligst, hvorfor dette casino har så høj en rating? De har indefryset min konto i 70 dage, selvom de lovede en indefrysningsperiode på højst 60 dage! De lyver og siger, at det er af kontosikkerhedsårsager, men som et resultat har jeg ikke været i stand til at få adgang til mine personlige penge i 70 dage!!! Og der er utallige historier som min! På forskellige onlinefora klager kunder over, at dette casino indefryser deres konti i 70-90 dage! Hvordan kan det være?

I understand why you're questioning the rating, especially after being unable to access your funds for 70 days.

Our Safety Index is based on a broader assessment of the casino and is not determined by a single player experience or complaint. That said, new complaints, unresolved cases, the casino's cooperation, and other relevant findings can all contribute to how a casino is evaluated over time.

In your particular case, the fact that the account has remained frozen beyond the 60-day period you say the casino communicated is certainly relevant.

You mentioned that they referred to security reasons. Did they give you any more specific explanation during those 70 days, or say anything new once the 60-day period had already passed? For example, did they explain why the review was still ongoing or give you a new timeframe?

Your complaint with us is already waiting for review, so please make sure the Complaints Team has the message mentioning the 60-day period and any later communication from the casino as well.

De bliver ved med at sige, at jeg skal vente! Jeg siger til dem, at der allerede er gået 60 dage. At der allerede er gået 70 dage. Hvortil de svarer, at hvis de vil, kan de forlænge fristen, så længe de vil. Det er simpelthen vrøvl! Jeg tror, ​​de bevidst indefryser deres klienters konti. 60 dage er mere end nok tid til at verificere alt, hvad de har planlagt!

I understand why this is becoming increasingly frustrating. If the original timeframe you were given was 60 days and you are now already around 70 days in, simply being told to keep waiting without any further explanation isn't very informative.

I wouldn't conclude yet that the casino is deliberately freezing players' accounts, but I do think they should be able to explain why the original timeframe was extended and whether there is now any new expected completion date.

Did they give you any reason at all for extending the security review beyond 60 days, or did they simply say that they can extend it for as long as necessary?

And have they confirmed whether they are still actively investigating something specific, or are they giving you no details about what remains unresolved?

Since your complaint is already waiting for review, I would make sure the Complaints Team also sees the messages where the casino refers to the 60-day period and then says it can be extended indefinitely.

De sidste tre svar jeg modtog i chatten manglede fuldstændig specifikke detaljer!

1. Maxim A.

Oleg, kontobekræftelsesperioden bestemmes uafhængigt af bookmakeren og er normalt 60 dage fra det øjeblik, spillekontoen er spærret, men kan øges eller mindskes afhængigt af sagens kompleksitet (i overensstemmelse med afsnit 4.1 i reglerne).

2. Maxim A.

Desværre er der ingen præcis dato, vent venligst.

3. Maxim A.

Desværre er der ingen faste tidsrammer for løsning af sådanne problemer, og de afhænger af situationens specifikke omstændigheder. Optøning tager typisk op til 60 dage, men i dit tilfælde er gennemgangen blevet forsinket. Vi forstår din bekymring og vil forsikre dig om, at vi ikke har til hensigt at vildlede dig. Indtil videre kan vi kun vente på, at gennemgangen er færdig. Tak for din tålmodighed og forståelse.

Thanks for sharing the exact replies. This makes the situation much clearer.

The casino is now at least referring to clause 4.1 and saying that 60 days is only the usual timeframe and may be extended depending on the complexity of the review.

What is still missing, though, is any concrete information about your specific case. They haven't told you what is still being investigated, why your review requires additional time, or provided any new expected completion date.

Since your complaint is already open, I would add these latest chat responses there as well. They show that the original 60-day period has passed and that the casino is still unable to give you a specific timeframe or explanation for the continued freeze.

At this point, I think the most useful thing is to keep the Complaints Team updated there with any new information from the casino.