1 år siden
Godmorgen, fru Radka
Er det lykkedes dig at etablere nogen kontakt med casinoet? Der er gået 15 dage siden klagen blev åbnet
Automatisk oversættelse:
Bet-nox Casino – generel debat (side 3)
1 år siden
Mornin' to you too! 🙂
I think you got it wrong.
I do not establish contact with casinos. You know I take care of the forum, I do not, on the other hand, handle player's complaints. You will always get the best update in your account - complaints, or via emails.
I can't see any response from the casino representative, though 🙁
https://casino.guru/bet-nox-casino-player-s-winnings-have-been-confiscated
Redigeret af forfatter 1 år siden
1 år siden
Jeg forstår og tak for din hjælp 😀
Jeg er sikker på, at casinoet ikke vil kontakte mig igen i denne sag, de er fuldstændig klar over, at de snød og røvede mig, jeg har aldrig brudt nogen regler.
Den eneste tilfredsstillelse er, at kasinoets vurdering vil falde, og jeg håber, at ingen vil indbetale penge der igen, fordi de er forfærdelige svindlere.
Automatisk oversættelse:
1 år siden
I sympathize with you and it is a pity that the casino did not respond to your reopened complaint. But it will probably stay that way and the case will not be resolved, although I would like to be wrong.
All I can say is that I hope a similar situation will not happen again. Your case will also be an experience for other players. I wish you the best of luck. 🙂
1 år siden
Mange tak 😃
For andre spillere, der besøger forummet, anbefaler jeg ikke at indbetale penge til Betnox casinoet, det er bedre at kigge efter andre, mere pålidelige casinoer.
Tak Casinoguru for din hjælp i denne sag og for din tid :)
Automatisk oversættelse:
1 år siden
Thank you for the positive feedback. I wish you wouldn't need to submit any complaints at all, unfortunately that's not how it works in the current world. Anyways, next time, try to find a casino with a higher safety index on our website. The chances of facing issues will be lower.
1 år siden
Godmorgen... Jeg vil gerne spørge om vurderingen af BetNox casino
Efter at de havde svindlet mig for et så stort beløb, ønskede de ikke at begrunde deres beslutning, de svarede ikke engang på nogen måde, deres vurdering faldt kun fra 4,4 til 4,2
Tror du ikke, at når et kasino snyder folk for store beløb, så burde faldet i ratings ikke være mere drastisk?
Automatisk oversættelse:
1 år siden
Godmorgen... Jeg vil gerne spørge om vurderingen af BetNox casino
Efter at de havde svindlet mig for et så stort beløb, ønskede de ikke at begrunde deres beslutning, de svarede ikke engang på nogen måde, deres vurdering faldt kun fra 4,4 til 4,2
Tror du ikke, at når et kasino snyder folk for store beløb, så burde faldet i ratings ikke være mere drastisk?
Automatisk oversættelse:
1 år siden
Hi, I think in this case everything is as it should be. Our team closely monitors all the things that affect the safety index and evaluates everything just like in any casino. I think the safety index of 4.2 is quite low and if the casino continues to fail to address other complaints, it will fall down.
However, I am curious how the situation around the safety index of this casino will continue to develop.
1 år siden
Jeg forstår dig, men før min klage havde kasinoet en vurdering på 4,4
Tror du ikke, at et fald på blot 0,2 point fra 4,4 til 4,2 ikke motiverer casinoet til at forhandle?
Beløbet, som jeg blev snydt for, er meget højt, så fra casinoets synspunkt foretrækker de simpelthen ikke at sige noget som helst og miste de 0,2 point til evaluering, og ikke forhandle og så må de indrømme deres fejl.
Automatisk oversættelse:
1 år siden
I understand your point of view, but I think that if the casino was able not to solve it now, it will be possible to do it again. From what I have seen, the other complaints that were unresolved had a similar number of black points and the casino itself with such a saftey index is not good.
As far as negotiation is concerned, I don't think it would matter if the casino had a safety index of 2 or 4, if it doesn't want to answer, it won't. However, if there are more cases like this, the safety index will be lower. I think that the team in charge knows very well what they are doing and why the index has been lowered by such a value.
5 måneder siden
Jeg vil gerne minde dig om, at kasinoet røver sine spillere, de frarøvede mig 785 euro uden at lide nogen konsekvenser.
Jeg anbefaler ikke at indsætte penge der
Automatisk oversættelse:
5 måneder siden
In this particular case I cannot agree with you because the casino got black points for not resolving the complaint so it affected them at least in the safety index. The fact that you didn't get your money back probably won't be returned, but at least you learned your lesson and know where not to play again. 😥
5 måneder siden
Ja, jeg ved godt, at jeg ikke får mine penge tilbage, men fra tid til anden vil jeg minde dig om, at casinoet røver sine spillere.
Jeg mener også, at en sænkning af casinoets rating med 0,2 point ikke er nogen straf for casinoet, casinoet vil hellere miste disse 0,2 point end at udbetale 800 euro
Jeg arbejdede i et halvt år for denne sejr, og kasinoet stjal pengene uden at give nogen grund
Automatisk oversættelse:
5 måneder siden
I am very sorry if the casino keeps doing this and if it continues to do so the safety index will decrease. Unfortunately, I am not here to say how much, because we have a special team that decides everything important around this.
I wish it would have turned out differently and no other players would have been in the same situation.
5 måneder siden
Selvfølgelig forstår jeg,
Derfor, hvis nogen læser dette og har til hensigt at indbetale penge til Bet Nox casinoet eller dets tvillingekasinoer, fraråder jeg det kraftigt, fordi deres praksis er meget dårlig, og de røver deres spillere uden at give nogen grund.
Automatisk oversættelse:
5 måneder siden
Clearly it is necessary to help each other, I just wonder if all the players who have played here have similar experiences. I would like to see how many like you there are because most of them come with the bad but few with the good. Anyway, there is no need to turn a blind eye to such things and surely those who read this will be warned ahead.
5 måneder siden
Jeg spekulerer på, om de myndigheder, der licenserer kasinoer, er klar over, hvordan kasinoer snyder og røver deres kunder?
Er kasinoer virkelig ikke ansvarlige for deres svindel?
Hvis du taber, behandler kasinoer folk usædvanligt godt, men når du vinder noget, behandler kasinoet straks kunder som fjender og berøver dem deres gevinster.
Automatisk oversættelse:
5 måneder siden
I think it also depends a lot on the casino's license. Whoever is around online casinos knows that some are not so reliable and even if players contact them, they may write them off only sporadically and sometimes not at all.
It's hard to evaluate these things in the online world and that's why I personally wouldn't play in casinos too much. There are licenses that, when players turn up, they write it off and deal with the case and whatever the outcome, they handle the situation. Some don't even dare to do that and then it looks like that.
5 måneder siden
Er det muligt at invitere en casinorepræsentant til at tale her?
Vil vi forsøge at genåbne klagen?
Automatisk oversættelse:
5 måneder siden
Unfortunately, if the casino is not active on the forum, they won't answer you here. I understand that this is a sad situation, but it's been going on for a long time, if truth be told.
As for the complaint, you have to ask for a reopening yourself.
