9 måneder siden
Kasinoet tog mine gevinster på €84.000 væk!!
Spil på eget ansvar!!!
Automatisk oversættelse:
Bet24-7 Casino – generel debat (side 4)
9 måneder siden
Hi, I'm sorry you got into such a situation. What happened when the casino doesn't want to pay you money? Did it give you any reason? 84,000 is too much money, so I understand that you must be angry.
However, I noticed that you have filed a complaint with us for over a month and are waiting for the casino's response, which should arrive within a few hours. So I'm curious if they will do so and respond to your complaint and how this whole case will develop.
Could you let me know if you have any updates? I will be waiting.
9 måneder siden
Hej, kasinoet sagde, at jeg havde overtrådt Max Bet-reglen, som er skjult i vilkårene og betingelserne.
Efter min mening er dette en fælde for enhver spiller, og alle gevinster blev konfiskeret.
Jeg spillede forskellige spil og tjente nogle pæne gevinster, selvom jeg skal understrege, at jeg ikke spillede kun en dag, men flere dage før det forsøgte jeg at udbetale op til 4-5.000 og efter et par dage annullerede de alt og trak det tilbage De tog sig også tid!
Automatisk oversættelse:
9 måneder siden
Sagen var uløst og lukket, hvad er meningen med at tage alle pointene væk fra kasinoet og skrive, at ingen skal indbetale der, hvad er meningen med det!
Automatisk oversættelse:
9 måneder siden
Well, thank you for describing your situation and I see that it ended up as unresolved- against fair gambling. However, by the casino getting black points, it lowers its safety index, which I understand is not what you want to see, but it is the only thing we can do in this case. Michal tried to help as much as he could, but unfortunately he didn't find a consensus with the casino.
Nevertheless, there is still a chance to file a complaint with an authority, as you have been advised to do in your complaint.
I'm sorry that this is the way this case turned out, but believe me, we tried to do everything we could.
I hope you will not encounter such a bad experience in the future. 🙁
9 måneder siden
Jeg registrerede mig på casinoet kaldet bet24-7dette casino jeg lavede 400 Jeg trak ud, de bad om en indbetaling på 25 Jeg gennemførte indbetalingen. Jeg er her fra fredag for at løse det, og intet fra deres support siger altid nej til dig. Kontakt for at løse med deres økonomiafdeling
Og deres økonomiafdeling svarer ikke på mine mails, men support giver aldrig en kedelig løsning.
Jeg har brug for dig til at hjælpe mig, de har en kasinoguru og de støtter mig, jeg er super flov
Automatisk oversættelse:
9 måneder siden
De vil ikke betale mig, jeg har brug for hjælp, de er dage fra at give mig mine penge
Automatisk oversættelse:
9 måneder siden
Hello. This sounds like you unfortunately found yourself in a tricky situation. Would you try to explain it to me better please? Have you played at this casino with a bonus at first? A no deposit bonus maybe? And from this bonus you have won the money. Is that correct? To withdraw your winnings they have asked you to make a deposit. This is quite a non unusual tactic, as I would say, for casinos to do. This way they are actually able to start with the KYC process. It can take a few days to complete your verification before your withdrawal can be completed.
We give casinos 14 days to complete the verification process. I would recommend you to be just a little patient and wait few more days. Allow me to add just a little detail here. Just have in mind please that the Christmas holidays are coming, where things slow down, and I suppose here it won't be any different.
Please provide some additional information so therefore our team will be able to help you with your issue.
Will wait for your answer.🙂
Redigeret af forfatter 9 måneder siden
9 måneder siden
Du vil ikke se nogen penge på kasinoet, de tog €84.000 fra mig
Automatisk oversættelse:
7 måneder siden
The casino closed without paying the promised money
7 måneder siden
Hey there.
Are you sure it has closed? I mean, did they at least send you a note? Not that it would solve the money problem, but I prefer to ask if you don't mind.
I sent the site for inspection, but sadly, there is not much I can do for you now. Feel free to make a complaint.
Honestly, it was a terrible site to deal with, so I'll leave the decision up to you. At least there are no costs for trying it out. 🙏
7 måneder siden
How can a complaint help me if the casino has closed and they even deleted all their contacts?
7 måneder siden
Could you submit the complaint using the link I sent?
Did you try? Click or tap here 👈 and try it, please.
But frankly, I have to remind you that I fear there's little we can do. Closed casinos usually don't respond.
