Nå, tak fordi du beskriver din situation, og jeg kan se, at det endte som uløst - imod fair gambling. Men ved at casinoet får sorte point, sænker det sit sikkerhedsindeks, hvilket jeg forstår ikke er det du ønsker at se, men det er det eneste vi kan gøre i dette tilfælde. Michal forsøgte at hjælpe så meget han kunne, men han fandt desværre ikke en konsensus med kasinoet.
Alligevel er der stadig mulighed for at indgive en klage til en myndighed, som du er blevet rådet til i din klage.
Jeg er ked af, at det er sådan, denne sag endte, men tro mig, vi forsøgte at gøre alt, hvad vi kunne.
Jeg håber ikke, du vil støde på en så dårlig oplevelse i fremtiden. 🙁
Well, thank you for describing your situation and I see that it ended up as unresolved- against fair gambling. However, by the casino getting black points, it lowers its safety index, which I understand is not what you want to see, but it is the only thing we can do in this case. Michal tried to help as much as he could, but unfortunately he didn't find a consensus with the casino.
Nevertheless, there is still a chance to file a complaint with an authority, as you have been advised to do in your complaint.
I'm sorry that this is the way this case turned out, but believe me, we tried to do everything we could.
I hope you will not encounter such a bad experience in the future. 🙁