BetHall Casino – generel debat

Hvis du vil diskutere noget i relation til BetHall Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Bonussaldoen blev annulleret efter gevinst

Did you get any explanation from the support about the reason, though?

Just to update the community, I made a withdrawal using my credit card, and the funds were in my account within two working days.

Not bad 

That's a pretty good experience. What games have you played? Did you also chatted with support?🙂

I play several slot games during a 10 days period

No i dint have to chat with support

Well then, if you have some other experiences with which you would like to share, please let me know.😉

Det er 48 timer siden, de genåbnede min konto. Jeg har angivet en 10-dages selvudelukkelse, og de har stadig ikke genåbnet den. Hvad kan jeg gøre?

Hi, was there anything you needed to do to reopen your account? Did you just close it, or did you self-exclude yourself from the casino? These are not the same thing.

Did you write to them about what you want to resolve?

Hej Jaro, det er allerede løst, men jeg var nødt til at skrive til dig og alt muligt.

Well, I'm glad that it was resolved with our help. I believe that there will be no further issues and everything will be fine.

If you would like to say anything else or have any further experiences with the casino, please don't hesitate to let me know.

Wish you luck.☘️

Jeg fik mine udbetalinger annulleret og min konto blokeret. De sagde, at det var en ledelsesbeslutning, og at de ikke behøvede at forklare hvorfor. Jeg ville bare have mine penge. Huset virkede troværdigt. =[

That is no good if the casino doesn't provide any clear explanation, of course.

I hope that our complaint team will be successful in finding out more details then. Please let us know if there is any update regarding this issue in your complaint.

Tak, Romi. Ja, jeg har sendt dig alle de udskrifter, jeg havde, indtil kontoen blev blokeret. Jeg håber, at alt er løst.

I see that Katarina is working on it, so we'll wait to see what will happen next.

Ja, jeg glæder mig til det. Tak fordi du altid hjælper os alle.

We're glad if we are able to help, of course.

So, there is no news about your withdrawal whatsoever? Are you in contact with the casino at all?

Hej,

Jeg brugte en bonus (€5 gratis væddemål) hos Bethall og omsatte den 8 gange som anvist. Bagefter blev jeg informeret via chat om, at jeg havde omsat pengene. Så prøvede jeg at hæve dem, og min konto blev logget ud og blokeret for overtrædelse af casinoets retningslinjer, selvom jeg ikke havde gjort noget forkert.

Hmm, so you fulfilled all the bonus requirements, right? Was there no problem? Did the casino tell you what you violated, or did they just block your account? 

Jeg blev informeret om, at jeg havde overtrådt retningslinjerne for ansvarligt spil, fordi jeg ikke betragtede min konto som en fritidsaktivitet, men som et middel til at tjene penge, og så at sige kun ønskede at tjene penge.