Hej Radka!
Casinoet ønsker ikke at tilbyde sine tjenester fra starten, ikke "længere". Det er ikke fordi, jeg kunne spille, og så pludselig ikke kunne. Fra starten af min registrering indbetalte jeg fint (uden at skulle udfylde mine personlige oplysninger), og da jeg forsøgte at placere mit første spilleautomatvæddemål, dukkede fejlmeddelelsen op: "Indsatsbeløbet i denne valuta er lig med 0". Jeg prøvede andre væddemålstyper (som sportsvæddemål), men den samme besked kom stadig.
At casinoet ikke ønsker at tilbyde mig sine tjenester, betyder ikke, at det er accepteret fra min side. Hvis der er en måde at løse dette på, så jeg kan spille der, vil jeg være glad. Men hvis ikke, så i det mindste at få min indbetaling tilbage.
Og her er min forespørgsel: Har det faktum, at jeg ikke kan spille, noget at gøre med, at jeg ikke udfylder de obligatoriske felter i min kontoprofil? Fordi det er grunden til, at jeg ikke kan hæve mine indbetalte penge. Og her er modsigelsen, som jeg nævnte tidligere: De tillod mig at indbetale helt fint uden at skulle udfylde mine personlige oplysninger.
Jeg tror også, at operatørerne er blevet instrueret af casinoets ledelse i at give generelle svar, og de ved ikke helt, hvordan casinosiden fungerer. Det får mig til at mistænke, at problemet med ikke at kunne spille har noget at gøre med, at mine profiloplysninger ikke bliver opfyldt. Men jeg er ikke sikker.
Derfor spurgte jeg, om andre, der har spillet der, ved noget om sagen.
Skærmbilledet, som operatøren spurgte om, er det tredje, jeg også har uploadet her (i mit tidligere indlæg). Hun (operatøren) ville se, hvilken fejl jeg får, når jeg prøver at hæve min indbetaling - endnu et "bevis", der får mig til at tro, at operatørerne ikke helt ved, hvordan casinosiden fungerer.
Jeg er skeptisk over for at give mine personlige oplysninger på et casino, hvor jeg umuligt kan spille.
Hvad synes du, jeg skal gøre?
Hello Radka!
The casino doesn't want to provide its services from the start, not "anymore". It's not that I was able to play and then suddenly I could not. From the start I registered, I deposited just fine (without having to fill my personal info) and when I tried to place my first slot bet the error message appeared: "The stake amount in this currency is equal to 0". I tried to other bet types (like sports bets), still the same message.
The fact that the casino does not want to provide its services to me it's not that it is accepted from my side. If there is a way to resolve this and be able to play there I'll be glad. But if not, at least to get my deposit back.
And this is my inquiry: The fact I cannot play has something to do for not filling the mandatory fields in my account profile? Because it's the reason for not letting me withdraw my deposited funds. And here's the contradiction, as I mentioned earlier: They allowed me to deposit just fine, without having to fill my personal info.
I also think that the operators are instructed, by the casino management, to give general answers and they don't fully know how the casino site works. This makes me suspect that the issue for not being able to play has something to do with my profile info not getting fulfilled. But I'm not sure..
That's why I asked if anyone else that played there knows anything about the matter.
The screenshot that the operator asked is the 3rd one I also uploaded here (in my previous post). She (the operator) wanted to see what error I get when I try to withdraw my deposit - another "proof" that makes me think the operators don't fully know how the casino site works..
I'm skeptical about giving my personal info in a casino that I won't possibly be able to play.
What do you think I should do?
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