Could you tell me exactly what documents the casino is asking you to provide, especially if they keep requesting additional ones? Also, how long has the whole verification process been going on so far?
We didn’t have this casino in our database, so I’ve forwarded it to our team for review.
The casino asked for a selfie of me holding my drivers licence which i submitted and was accepted last week when they paid out £500 of the winnings which is the withdrawl limit..Your allowed to request £500 every 24 hours up to a limit of 4 withdrawls in a week..So for 3 days in a row i requested £500 every 24 hours..Now they have returned £1500 back into the balance and have failed me on the selfie of myself and my drivers licence..So now im getting made to go through the withdrawl process again for another week and asked for further selfies...All in im owed £5000...
Alright, if the casino keeps rejecting your selfie or any other documents they ask you to provide, if the verification takes longer than 14 days, or if they stop responding altogether, you can submit a complaint with us.
Our complaint team can then step in and try to help you through the verification process.
So feel free to let us know how it goes. If you need our help, we’ll see what can be done.
Exact same thing happened to me, withdrew £500 waiting on another £500, then they want verification I send it, then you wait 3 more business days and then they hit you with another line of withdrawal and this continues 3-4 times. Speaking to a bot on live chat does nothing. They basically don’t have the money to payout I’ve seen this Before. Each time you withdraw it’s just rejected with another line of verification.
Yes mate thats exactly whats happening with me...I sent them 5 selfies and they still knocked it back...Ive sent them another 4 yesterday but ive now lost £500 of it gambling yesterday..At highest i was 8k and all their fecking around ive lost 3.5k of that..
Det samme skete for mig. Jeg hævede 500 pund, mens jeg ventede på yderligere 500 pund. Så vil de have en bekræftelse, som jeg sender. Så venter man 3 hverdage mere, og så sender de en ny hævelinje, og det fortsætter 3-4 gange. At tale med en bot på livechat gør ingenting. De har stort set ikke pengene til at udbetale. Jeg har set dette før. Hver gang man hæver, bliver det bare afvist med en ny bekræftelseslinje.
Exact same thing happened to me, withdrew £500 waiting on another £500, then they want verification I send it, then you wait 3 more business days and then they hit you with another line of withdrawal and this continues 3-4 times. Speaking to a bot on live chat does nothing. They basically don’t have the money to payout I’ve seen this Before. Each time you withdraw it’s just rejected with another line of verification.
If the casino keeps asking for different documents, rejects them without giving you a clear reason, or repeatedly asks for the same documents again, then this is definitely something that may be worth bringing to our complaint team.
We generally give casinos up to 14 days to complete verification or process a withdrawal. If they keep requesting documents one by one, rejecting them, and unnecessarily extending the process, I wouldn’t consider that entirely normal.
So if the situation continues like this and you’re still unable to complete the verification, a complaint with us is certainly an option worth considering.
What i cant understand is why all 4 stages of the verification process were verified for the first withdrawl and then 24 hous later for the 2nd withdrawl only 3 out the 4 were verified and its impossible for them to accept the pic plus another 15 pics with me holding the licence seems to be failing as with the other user on this thread..I dont think that its just a coinsidance..
Sure, that’s something both you and I would like to know. If you already knew exactly what was preventing you from completing this final verification step, you’d probably be able to fix it.
Personally, I don’t like it when casinos reject documents, selfies, or other verification materials without explaining what exactly is wrong or what they need to see. It unnecessarily prolongs the whole process and can make it very frustrating for the player. Of course, we can’t say whether the casino is doing this intentionally without more information.
If the verification problems continue, your submissions keep getting rejected, and the casino still doesn’t give you a clear reason, then I’d definitely bring the case to our complaint team. They can look into the whole situation and see whether they’re able to help move the verification forward.


right so each line of verification has been asked for after I submitted each one. The last payment documents one has took a week of declining then they just accepted after another 3 business days and now they’ve asked for additional documents also which I have just sent now so will have to wait another 3 business days.
the first time I withdrew was the 8th of August and I’m still waiting for another £500
honestly I want to make a complaint to them if you can. Shouldn’t have to wait this long and then constantly asked for more documents in seperate occasions instead of all at once it’s just a stalling strategy maybe so they don’t have to pay out
the who
I already mentioned the 14-day period, so if you’re getting close to that point, you can submit a complaint. The complaint has to be opened by you.
You can find the link here- https://casino.guru/complaints/all 👈
Sometimes casinos do ask for documents one by one. However, in that case, I would expect them not to take an entire week to verify each individual document, but rather something like a day or two.
So ultimately, the decision is up to you.
ill make a complain shortly.
waiting for them to review additional documents and they’ve me with more verification but basically the stuff I’ve already sent what’s been accepted. Just constantly asking for more I won’t bother now just avoid this website they don’t payout

Im the same...Ive lost a good bit of the money now with all the effin about...To be honest i think thats what they want and in the long run you keep making deposits...Ive made 1 deposit of £100 and got £500 back...Theyre getting nothing else from me..
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