On the site with reviews they generate positive reviews for themselves, in the telegram chat there are a lot of bots who praise the site, and those who contact them with a problem do not help them and simply block them, THESE ARE SCAMBLERS!
Jeg har samme situation
Hello, did the exact same thing happen to you as the other player describes? Could you say more about that please? If it would be possible we would try to help you, we just need to know more about the case you are in.
I will wait for your reply.
Ja, jeg vandt $1.500, anmodede om en hævning på $500, kontoen blev spærret, pengene ankom ikke. De bad om bekræftelse, jeg sendte dem alle dokumenterne. Efter afsendelse af dokumenterne er der gået 21 dage, og der er intet svar, support ignorerer.
Oh well, that's a nuisance, then I'd probably go ahead and file a complaint. Our team would try to help you because 3 weeks is quite a lot to verify.
If you're interested you can file a complaint here. 👈
As for the documentation, didn't the casino tell you what the problem is? Were there any accepted? Is there a specific one with which there is a problem?
Ja, jeg har indgivet en klage. Kasinoet siger ikke noget, selv årsagen til blokering, hvis du kan kontakte dem venligst, 4 uger er gået siden afsendelsen af dokumenterne. De ignorerer alle beskeder på mail, de ved ikke noget i online chatten. Hjælp venligst
I’m excited to experience BetPanda Casino and see if I can win big. I’ve heard mostly positive things, but I could use some guidance on how to approach it. Do you have any reviews or tips that might help me out?
Der er ingen grund til at indbetale penge der, og hvis de ikke hæver dem, spærrer de din konto, og det er det
Ja, jeg har indgivet en klage. Kasinoet siger ikke noget, selv årsagen til blokering, hvis du kan kontakte dem venligst, 4 uger er gået siden afsendelsen af dokumenterne. De ignorerer alle beskeder på mail, de ved ikke noget i online chatten. Hjælp venligst
Can I ask you again, please, did you play in the casino or bet on sports? Because if you only played sports, we probably can't help you, but I could send you some links where they might know.
Jeg spillede i kasinoet og placerede væddemål, men jeg spillede mere i kasinoet
Hin there!
Sadly, I could not spot an accepted complaint. I suppose you can try one more: give the best explanation you can, making sure to include any casino wagers, and colleagues from the Complaint Team will evaluate whether the submission satisfies all requirements for the case to be accepted. 🤷♀️
Det er 6 uger siden jeg sendte dokumenterne, der har ikke været noget svar, kontoen er spærret, de vil ikke give mig pengene. Jeg har allerede givet en forklaring. Jeg genopfyldte min konto, vandt 1.500 dollars, satte den på hævning, 400, pengene kom næsten med det samme. Jeg spillede lidt mere og igen var saldoen 1.500 dollars. Jeg bestilte en anden hævning på 400 dollars, pengene kom ikke, kontoen blev spærret. En uge senere bad de om dokumenter, jeg sendte alt, hvad de bad om. Og efter at have sendt dokumenterne, er der gået 6 uger, der har ikke været noget svar fra dem, kontoen er spærret.
I clearly understand your problem. Anyway, when I looked into why your complaint was not accepted, it was mainly because our team flagged it as being about sports betting, which we are not involved in. It should also be said that you made money by playing in the casino, although I didn't explicitly see you say that you were just betting. So please try again and hopefully this time the complaint will open normally. 🙂
Jeg satsede ikke kun på sport, men spillede også i kasinoet
Yes, and it's important to mention this in the complaint too, so please try to enter it again and say that it didn't refer to the case you're describing only to sport.
Jeg spillede i kasinoet, ikke kun væddemål
Great, I understood that, I thought that when you re-submit the complaint you would write it in the text there, so that the team knows about it please. Would that be possible? You only post here on the forum and I don't deal with complaints.🙂
Klager afvises
I looked at it and I wrote to my colleagues about it and I saw that at the beginning you said it was just for the sports betting. Then you wrote that it was also for slots, but unfortunately I have the feeling from what I saw that it is also mainly sports betting.
So the main point is that if someone bets on sports and then the casino blocks his account because of a review, we can't help him because they are investigating his game play and we don't have a department for that.
However, I heard you got a list of sites that deal with this area and maybe they could help you. Did you file a complaint there as well?
I’ve been wondering if live games offer better chances than slots. What do you guys recommend?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
