Betpanda Casino – generel debat (side 11)

What do you play most often?

Hi all! It's been almost 3 months since BetPanda stole my money!

Almost two months later, after they requested my documents and I sent them to them, I received this response from them!

"Hello,

Thank you for sending your documents over to us.

Your betting behaviour was flagged as suspicious by our Sportsbook provider and upon further investigation of both your account and betting activities with our Sportsbook provider, it was determined that you have breached our Terms and Conditions. 

For this reason, your account that is registered to this email address will be closed permanently. All the funds and pending bonuses have been forfeited.

We understand that this is not the outcome which you were looking for, but our decision on the matter is final and we will not engage in further correspondence regarding this subject."

I didn't break anything! I placed 4 or 5 bets on basketball! They just stole my money! These are scammers, don't deposit your money here! They didn't even give me my deposits back!

Hey, I'm sorry. It's a pretty general wording of why they blocked your account and we didn't really get anything specific, which is unfortunate. 

Anyway, have you tried filing a complaint somewhere yet? I have a couple of links where they might be able to help. Would you be interested?

Hej,

Jeg anbefaler ikke dette casino. De lukkede kontoen, da jeg forsøgte at hæve. Chat er ikke nyttigt, de svarer ikke på e-mails. Et almindeligt fupnummer

Hi.

So you're saying the casino has closed your account all of a sudden. Have you ever had any conversation with the support or chat prior to the account closure? I would like to think there must be a reason because closing anyone's account without a single warning usually does not suggest many chances for further communication.

I would expect to see why your withdrawal was not accepted. This may sound ridiculous, but are you certain you do not know? No email, no chat message, and no pop-up when you try to access your account again?

It must be frustrating!

Det er første gang, jeg har en sådan situation med kasinoer. Jeg har intet svar. Chat leder mig til support. Support ignorerer mine beskeder. Jeg har læst udtalelser om dem, klager. Normal praksis. Fidus!! Undgå dette casino.

So, I take it no clue at all...

One would never imagine things like these happen until they're happenning. 🙁

You provided a good summary of the situation, and the casino's decline in safety is not coincidental. I wish there was something I could help you with here and now.

Betpanda is 100 percent manipulated games. This place is the worst. I am warning you now stay away. Slots are tight as can be and don't even go there with blackjack. Don't believe me try for yourself. The instant you raise your bet you will not win. It is a complete scam.

100 percent

Totally rigged games

Hello, how did you find out that it is as you say? Rigged games are sometimes quite hard to spot, so some evidence that this is the case would be useful in such cases. So do you have something we could grab hold of? 

No matter what I put here you will side with them. I am telling you right now I've played blackjack for 45 years and this is 100 percent rigged. Every single bet increase is a blackjack for them followed by 6 to 10 losses in a row. Every single time you lower your bet suddenly you win 2 in a,row Might I add that winning 2 in a row is a,major accomplishment here. Every single down down a miraculous 21 appears. Every single hit I take is a bust. Every single hit for them is the exact card they need. Blackjack ratio is 12 to 1. Just play for yourself if you don't believe me. You'll see. And quit siding with these scammers.

We should be hiring an attorney to subpoena game records and the source code used for each hand. This is not random. This is fraud and these places should be punished

Betpanda is no doubt manipulated software. Be warned. Stay far away from this place.

Support never answers any emails. This place is total crap. Any question you have they direct you to email and NEVER respond.

Something seriously needs to be done with this place.

Even though I'm sorry that you lost money and that you have that impression, I don't think it's possible to say that the games are rigged based on that. It's a casino and you win or you lose. It's not that we need to be in cahoots with the casino. It wouldn't help anything, especially when the safety index of this casino is "low". I'm just wondering that if you had such a bad experience and you saw that you were not doing well and you suspected that something was wrong, why did you play and bet on blackjack there anyway. I would have been immediately discouraged if I felt something was not right. 

But I don't think we'll be able to help you with that kind of evidence because it's less than a little. Also, I'm not sure if you contacted an attorney if he would resolve something for you. 

However, even if we weren't talking about blackjack right now, I'd probably find a better casino to play at.😕

On April 16th, 2025, I placed a €1500 high-stake sports bet on Betpanda.io. Shortly after placing the bet, I was logged out of my account and was unable to view the bet, cash out, or access the sportsbook section of the platform. I have video proof and screenshots showing:

A message from Betpanda’s website stating: "The sportsbook will come back in a few minutes"

The bet not appearing under "Open Bets" or betting history

My inability to access platform features despite the bet being deducted from my balance

After contacting support, they repeatedly gave me generic troubleshooting tips and ultimately stated that because no other users complained, it must have been a local issue. They then quoted their Terms & Conditions and refused to take responsibility — offering only a $100 free bet as a "gesture," which does not come close to resolving the matter.

This is a serious case of unfair treatment, especially considering the size of the stake and the fact that the malfunction clearly occurred on their platform. Their own system admitted downtime. The refusal to acknowledge this or provide a refund is unacceptable.

Attached Evidence:

Screenshot of the website outage message

Video recording showing platform malfunction after placing the bet

Screenshot of betting page showing no record of the €1500 bet

I am requesting CasinoGuru’s assistance in resolving this dispute and holding Betpanda accountable for either refunding the lost €1500 or providing a full explanation of what happened to the wager.

Thank you for your time and support.

Sincerely,

This is really an unfortunate experience, and even more so because we are unable to help you out as it is regarding sports betting, where we don't have any expertise.

So the casino is not willing to solve this issue at all? Even if you have proof that you deposited and bet this high amount?

Maybe one of these sites could help you out:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Please try to contact them and surely let us know if you were successful with this issue. I will keep my fingers crossed for it to get resolved. 🤞

Betpanda is recommending users in prohibited jurisdictions to use a VPN to bypass their location feature and allow users to gamble where they shouldn’t be allowed. Then Betpanda tells users that they broke the terms and conditions, suspending or blocking their accounts and preventing withdrawals. 

I am making a case against Betpanda for these reasons, please feel free to join a potential class action developing in the near future!