Betunlim Casino – generel debat (side 4)

Hello, has anyone else had to go through a video verification with Betunlim Casino?

At first, I was told that the legitimacy check would take up to 14 business days, and later my account was temporarily blocked due to a required video verification. After completing the video call, they again said the results will take up to 14 business days. My current account balance is €13,166.

Has anyone experienced something similar? How long did it actually take, and what was the outcome?

Yeah their verification process takes a long time 14 days for each document verification and they require one document at a time. But video !!! I never heard of this.

Good luck

I understand, thank you for your reply. I played honestly and was also surprised that I was asked to complete a video verification. My account is temporarily blocked, which is causing me a lot of stress, even though I followed all the casino’s rules. I truly hope everything will be reviewed fairly. My current balance is €13,166.

Make sure that you keep screenshots, and emails records.

Do you have balance screenshots?

As I said their verification process takes long time.

I have saved all the screenshots, including the game history and proof that there were no active bonuses. I made sure to keep everything as evidence.

Well, it is nothing unusual that online casinos would do this kind of verification as well because they don't have the opportunity to see their players face-to-face.

Have they informed you, though, if you have passed the verification at all, or do you still have to wait?

Thank you for your reply.

As of now, I have not received any response from BetUnlim regarding the result of the video verification.

The verification took place on June 27th, and my account was already temporarily blocked even before that. Since then, I have been waiting for any update, but there has been no information.

I hope they will provide a fair decision soon, but at this point, I still have no confirmation whether I passed the verification or not.

Also, our complaint team will try to push things a bit, and we'll try to contact the casino regarding your complaint soon if necessary.

Keep us informed, please, about any news from them.

Thank you very much!

I går registrerede jeg mig på dette casino ved hjælp af dit link, fordi de har et "HØJT" sikkerhedsindeks.

Men så snart jeg vandt penge der, annullerede de min udbetaling og fjernede alle ind- og udbetalingsmetoder fra kassen.

Jeg fyldte min konto op ved hjælp af JETON e-wallet-metoden.

Da jeg genopfyldte kassen, var der mange forskellige opfyldningsmetoder. Elektroniske tegnebøger, kryptovalutaer osv. Og nu har de fjernet alle opfyldningsmetoder og kun "bankoverførsel" tilbage.

Hvad fanden laver de? Hvorfor har de sådan en "HØJ" sikkerhedsvurdering? Det her er en eller anden form for åbenlys svindel.

kasino-azov Jeg beder dig om at hjælpe mig med at hæve penge derfra. Jeg har registreret mig ved hjælp af dit henvisningslink.

I can see that you have a problem.

The most important thing in such cases is always to find out why it happened. Did the casino say anything about it?

Do you need to go through verification or not?

Jeg ved ikke, hvorfor de gjorde det. De fjernede alle mine præstationsbonusser og alle betalingsmetoder fra kassen.

Jeg sendte dem de nødvendige dokumenter til verifikation. I onlinechatten fortalte de mig, at dokumenterne bliver kontrolleret i løbet af dagen, men efter 3 dage har de stadig ikke kontrolleret mine dokumenter. Og i det sidste brev fortalte de mig, at dokumenterne bliver kontrolleret i 14 dage.

Jeg spillede uden bonusser og kun i live dealer-spil for at undgå overtrædelse af bonuspolitikken.

So if they didn't say anything about what happened, that's a shame. This way, we can only guess what might have happened, and that's not the most pleasant feeling. 

So we'll have to wait and see how the complaint develops, if we don't hear anything more from the casino.

As for verification, when did they ask for the documents? Were any of them already approved, and did they ask for everything at once?

Maybe that's why you can't withdraw, because you have to go through verification first.

Jeg sendte dem dokumenter, før jeg foretog en indbetaling, og bad om at få bekræftet kontoen med det samme. Men de afviste mine dokumenter med den begrundelse, at "bekræftelse ikke er påkrævet".

Men så snart jeg vandt penge og anmodede om en udbetaling, fjernede de straks alle ind- og udbetalingsmetoder fra min kasse. De bad også om de bekræftelsesdokumenter, jeg sendte dem. Jeg var nødt til at sende dem dokumenterne igen, samt en selfie med dette dokument.

Først fortalte de mig i onlinechatten, at "dokumentverifikation udføres inden for en dag." Der er dog gået tre dage, og de har stadig ikke verificeret mine dokumenter.

Så sendte de mig et brev, hvor de sagde, at dokumentverifikationsprocessen ville tage 14 dage!

The casino is not obliged to verify the player when he sends documents, but when they request it. Most casinos verify players before they start playing, and this usually happens when they make their first withdrawal. So nothing out of the ordinary. 

What bothers me, however, is that they kept telling you a different timeframe, which is not very pleasant or user friendly. 

But since we also give casinos 14 days to resolve such a process, I recommend waiting, and if nothing changes and you are unable to verify yourself, we will be at your disposal.

nice 150FS 👍

Did you manage to win anything from them?🙂

Not really 😀

Too bad, I thought you managed to win something nice.

Did you use it on multiple slots and game providers?😀

Har du fået styr på det endnu, brormand?