You probably missed the information about the complaint process, but that's alright, I'll repeat it because I think you should submit one.
"Learn more about the process here and let me know what you think about it."
Meaning, if you feel you need our help, kindly submit the complaint here and wait for further instructions, also try to explain the whole situation again there.
I always find this very strange when players get paid some part of their winnings and then they get banned for some reason. You either did something bad and you shouldn't be paid at all or you did nothing wrong and then they should pay you everything you won. (if there weren't any win limits applied)
Hello, I am very sorry and understand your frustration. You say it is concerning many players since December and also you mentioned you are used to play in this casino for long time with verification two years ago. If you haven't experienced previous problems in the past I wonder they would suddenly act unfairly. There might be many reasons why it is happening especially in this busy Christmas month and casino can be facing some inconveniences now (btw casino has a good reputation and 18 solved cases as you can see yourself). I agree that you have a reason to be angry now because of cutting you off what should not normally happen but please stay patient for now. We giving casinos two weeks for verification process and for withdrawal. Let's see if Krisitina invite the casino to your communication and if they accept the invitation to your complaint and clarify the situation. I wish you good luck✨
Hello zor75,
I feel that you could use help. Do you still have an active balance in our casino account? If the answer is yes, feel free to submit a complaint, and we will try to find out what happened.
I guess that you have not received any explanation, have you?
Hello,
I think I can partly understand that you fall into the idea that we should act somehow. Sadly, this is wrong, and we can't. But to support players we review casinos and offer free pieces of advice, and warnings.

We do our best to provide honest casino reviews, and we deal with players' complaints for free, but we are not an official authority or lawyer company. We can't sue casinos, we can't close them, we can't report them - you, the players can, on the other hand.
Furthermore, you have not submitted a single complaint yet, so we are not aware of any issue you experienced. What do you expect us to do? Kindly read about the complaint process right here, to gain some knowledge to help you understand how things work, or alternatively, turn to the licensing authority, please. 🙏
Hej, jeg er kommet for at rapportere mit problem, hvad der skete var følgende: Jeg blev anbefalet et casino med en bonus uden indskud på 100 gratis spins, jeg taler om BitDice Casino. Det lykkedes mig at udfylde væddemålsbjælken (wagger bar) for at kunne hæve det, jeg vandt, hvilket var alt i orden, de overførte mængden af de 100 gratis spins til min casino-pung, jeg foretog udbetalingen til min citronpung, 10 dage siden, og i dag, da jeg vil ind på casinoet, SURPRISE, har de slettet min konto. Jeg afventer et svar, hvis det ikke er et SCAMMER casino, og hvis ikke, vil jeg efterlade dig min erfaring, så du ikke spilder tid med de 100 gratis skud (jeg var der i 2 dage for at fylde wagger baren 100%). Tak fordi du gav mig plads på din side til at fortælle min oplevelse med dette casino.
I guess that you have not invested some time to check out the casino, reviews, or other players' experiences in advance, have you?
Now you know you should, so please check every casino you'd like to play in here or on another review site. Do not play unprepared. Check the BitDice's reputation, right here. 🙁
I'd say that in this case ut is quite good that the casino closed your account, you should find yourself a more decent casino to play in.
Hi there,
I guess we can say that we've also noticed issues:
https://casino.guru/bitdice-casino-review#tab=js-tab-reputation - check the reputation.
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Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.