BoGamba Casino – generel debat (side 2)

Cool - nice to hear something sooo positive! ✨👌

What about the support? Are they supportive enough, kind, patient, and knowledgeable?

Nice! On the other hand, there is a huge difference between 1 or 10-dollar stakes when it comes to the consecutive dead spins 😀.

No matter! An awesome 1k x win! 👍✨✨👌

de er svagt opmærksomme på kryptoindskud og kryptohævninger, operatøren i chatten fortalte mig, at de skulle verificere deres kryptopung, i lighed med et bankkort, (selvom dette teknisk ikke er muligt), men finansafdelingen bragte alt frem.

Ja, og mærket var ikke nødvendigt, dette er det sidste århundrede.

It sounds more like a beginning of a sad joke. I agree crypto doesn't come with a debit or prepaid card, as far as I'm informed. 🤦‍♀️🤔

Not sure I follow, tag was not needed? Probably the auto-translate forum feature is making fun of us again.

Præcis, men vigtigst af alt, blev gevinsterne hævet

Når de trækker sig tilbage til krypto, skal de indtaste tegnebogens adresse, og tagget på denne tegnebog, faktisk er dette tag nødvendigt

Now I see! It was my poor memory rather than the translator 😀.

Sure thing - wallet's tag!

I appreciate the patience you're showing me...

I'm glad the withdrawal worked out in the end!

The operator in the chat said that on the weekend, the payment of winnings will not be made, the accounting department is resting

Hm, I think it's common in some casinos that winnings are not paid out on weekends. But besides that, do you have any problem with not being able to withdraw or something like that ? 

Hi, Jaro, I wrote a complaint,

They wrote that banking operations are not carried out on weekends, except for crypto.I have a deposit, a crypto withdrawal

Hi, I noticed that you have already created complaint and that you are waiting for 3 days. Of course I didn't know that crypto withdrawals are allowed on the weekend, so thanks for the clarification.

However, I would also say that as mentioned in the complaint, we give casinos 14 days to resolve the withdrawal. So it will be necessary to be patient and wait. Anyway, if you have any new information, feel free to let me know. 

Hej,

For mig handler det om, at jeg er som andre. Hvis du har rapporteret her om udbetalingerne fra Bogamba casino, bliver disse ikke udbetalt, eller ingen har rapporteret dette.

Nå, jeg foretog en hævning for en uge siden, og den er ikke blevet udbetalt til mig endnu.

Livechatten siger hver gang ja, vi har ikke noget med det at gøre, det er en separat afdeling, men vi giver det videre igen og igen.

Der er som sagt ikke sket noget i en uge nu. Jeg har sendt en e-mail til support, men har ikke modtaget et svar endnu.

Som jeg læser, skal du være tålmodig i 2 uger, jeg noterer det nu.

Jeg ville blive glad for din hjælp.

Med venlig hilsen.

Hi, I'm glad you're coherent and that you've already noticed that we give 14 days to casino to resolve the withdrawal. You've been waiting for a week and I absolutely understand that you don't have the best feelings when even support doesn't answer and you don't know where you stand. An answer as to why it's taking a week would certainly be appreciated. 

However, if the problem persists and another week goes by without you finding out anything new or getting any money, we will try to help you by recommending that you file a complaint. 

So will it be possible to update us as the situation develops ? 

Hej, tak for din deltagelse.

Der er ikke sket noget endnu, de siger altid, at det vil blive behandlet så hurtigt som muligt.

Det er angiveligt på grund af den høje udbetalingstrafik, de har 😀.

Nå, jeg er tålmodig, tak.

Sometimes it is the case that casinos have high payout traffic and it can be a problem, but we believe that in 14 days such a problem should be solved. However, we'll see where the next few days take us and whether you'll be able to get new information or whether you'll get your money. I hope it will be soon and you will enjoy it. Fingers crossed.  🤞😊

Lad mig vide igen, der er faktisk ikke noget nyt. Det samme svar igen og igen, der blot kopieres og indsættes fra live chatten, beklager vi sender dette videre til økonomiafdelingen. Jeg tror ikke, at dette casino planlægger at udbetale noget, jeg mener, det dækker ikke engang de tab, jeg indsatte der.

Nå, der går snart 2 uger, og jeg håber i kan hjælpe mig.

Tak.

So it's a pity if you keep getting the same answer because it would certainly be better to have a more specific one. That's why I think it's good that you have a complaint, so if the casino fails to give you the money, then we will try to help you. We'll see how it all turns out, but I'm a firm believer in good. I wish you the best of luck.